Submit a Complaint
Airlines
Yatra Online / YatraTrip.in

[Resolved]  Yatra Online / Yatratrip.in — international ticket not issued

Website:yatra.com

I have paid for the ticket through Yatra.com online, for Doha-Delhi-Hyderabad to travel on 30th August and return on 3rd Sept 2017 Hyderabad-Bombay-Doha. The money have been debited to our card account, but the ticket has not been issued. Upon contacting yatra.com customer service they sat the system is down sometimes, and sometimes they are telling its Sunday today that is why they cannot check their account. They have given the reference number[protected], I am bit tensed now, as to how and when I will get my money back, because this was my only money to travel. I am afraid I will loose my family time expecting to spent after long time away from them, just because of this issue. Please resolve this issue and issue the ticket. Thanks
+1 photos
Was this information helpful?
No (0)
Yes (0)
Sep 15, 2017
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Aug 14, 2017
Yatra Online / YatraTrip.in Customer Care's response Dear Mohammed, Regret the inconvenience caused to you! Would like to inform you that we are working on it. Kindly allow us sometimes to resolve this issue as we have received your complaint on twitter also and we forwarded your complaint to concern department. Thank you.
Aug 14, 2017
Updated by mfhu99 how long you think it will take to resolve this issue.
Aug 17, 2017
Updated by mfhu99 Amount not refunded yet, still waiting
Aug 19, 2017
Updated by mfhu99 Yet no refund done, waiting since 6 days
Aug 20, 2017
Updated by mfhu99 No Refund yet, waiting since 7 days
Aug 21, 2017
Updated by mfhu99 No Refund yet, waiting since 8 Days
Aug 21, 2017
Updated by mfhu99 How long you want to put in waiting, if you cannot get the ref. no. for refund which you claim done on 14th August itself, how am I suppose to trust your words. where is my money, patience 8 days
Aug 22, 2017
Updated by mfhu99 Day 9 and am still waiting, extremely pathetic, I have been tricked
Aug 22, 2017
Updated by mfhu99 how long you want me to wait,
Complaint comments 
2 Comments

Related Yatra Online / YatraTrip.in reviews

[Resolved]Yatra Online / Yatratrip.in - Refund of Cancelled Flight tickets | PNR 5H2FXF[Resolved]Yatra Online / Yatratrip.in - Payment deducted but no booking confirmation or refund[Resolved]Yatra Online / Yatratrip.in - Refund for Failed Transaction.[Resolved]Yatra.com - Not getting refund for cancelled flight from Yatra.com1[Resolved]Yatra Online / Yatratrip.in - Urgent: Payment Deducted but Booking Not Confirmed - Order Booking Reference #2101240076789
View all 2577 Yatra Online / YatraTrip.in Reviews

Comments

Brother they won't refund money, after all they have to raise their revenues. I checked on internet, Yatra's revenue has been declining from past 6 quarters. Same thing they did to me, they looted 4.5 Lakhs INR from me in the name of Europe tour and my all services are not utilized as our VISA is rejected last moment. Now Yatra is not refunding my money. This is their strategy to raise their revenues.
Reply
I also have some issue on visa dates and fresh ticket was purchased over and above the tour cost. What is your case for rejection of visa and was visa apppointment taken on time ?
Reply
Yatra Online / YatraTrip.in Customer Care's response, Aug 31, 2017
Verified Support
Dear Customer,

Would request you to please elaborate your concern along with your Yatra booking reference number and your registered e mail address so that our team can assist you further.

Thanks,
Yatra Care!
Yatra Online / YatraTrip.in Customer Care's response, Sep 13, 2017
Verified Support
Dear Customer,

Would request you to please elaborate your concern along with your Yatra booking reference number and your registered e mail address so that our team can assist you further.

Thanks,
Yatra Care!
Yatra Online / YatraTrip.in Customer Care's response, Sep 16, 2017
Verified Support
Dear Customer,

Would request you to please elaborate your concern along with your Yatra booking reference number and your registered e mail address so that our team can assist you further.

Thanks,
Yatra Care!
Yatra Online / YatraTrip.in Customer Care's response, Sep 19, 2017
Verified Support
Dear Customer,

Would request you to please elaborate your concern along with your Yatra booking reference number and your registered e mail address so that our team can assist you further.

Thanks,
Yatra Care

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Yatra Online / YatraTrip.in
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    80%
    Complaints
    2577
    Pending
    347
    Resolved
    1924
    View all 2577 Yatra Online / YatraTrip.in reviews & complaints
    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
    View all Yatra Online / YatraTrip.in contact information