[Resolved] Yatra Online / Yatratrip.in — jet airways flight grounded

neeraj_ku2002

from Mumbai, Maharashtra

Apr 22, 2019

Address: Flat N502 HAWARE GLORY CHS KHARGHAR, Navi Mumbai, Mumbai City, Maharashtra, 410210

Wrt yatra reference no[protected] and pnr no eodnqj for jet airways flight (9w819) from kolkata to mumbai on 7th june 2019... Plz let me know whether the jet airways flight be operational.
If all jet airways flight are cancelled then request you to either give alternate flight for the abive date direct flight in alternate aurline or cancell and guve full refund so that i can book alternate flight booking.
Do request to refund rs 16245 as jetairways seems to have grounded all their operations.
So ask yatra/jet to refund total fare or arrange for alternate direct flight booking for same date on 7th june 2019 in liew of above mentioned reason.
Any i may have to pay extra i i book alternate flight as fares might have increased

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Jun 2, 2019

Complaint marked as Resolved

Now the question arises that since alternate booking was not provided in liew of grounded jet airwats flight, I got only the booking amount Rs16245 for 3 persons. So i had to book again flight tickets for same date in which cheapest fare was about Rs3000 more. So who will bear this loss to consumer...yatra or jet airways

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Sir,

Greetings from Yatra.com !

As you are aware Jet Airways has temporarily suspended all domestic and international operations. We recommend that you please make alternate booking on a different carrier to avoid any impact on your travel plans. We can help process the cancellation of your booking and due refund shall be initiated only post confirmation from Jet Airways. We are in touch with them and we will update you as soon as we receive any information regarding your refund. We seek your understanding and support.

Regards,
Yatra Care !

Verified Support

Apr 23, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Neeraj,

We are not denying for refund. Because of the ongoing flow, it is difficult to get an update, we do not want to miss or confuse anything. Your refund is also placed in queue and will be closed post confirmation from Jet Airways. We appreciate your understanding in this regard.

Regards
Yatra Care

Verified Support

Apr 27, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings from Yatra.com!

We would request you to please share with us your contact number and Email ID so that we can connect with you and assist you accordingly.

Regards,
Yatra Care

Verified Support

Apr 27, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings from Yatra.com!

This is with reference to your email regarding the refund under the reference number[protected].

We are initiating the refund claim for your booking under Jet Airways billing and settlement plan to facilitate the refund on your behalf and the airline is open to receiving all refund claims till 20th of May’19. As per the process shared by the airline, they will take a minimum of 45 working days to validate your refund claim.

Regards,
Yatra Care

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Comments

supervisor

Apr 22, 2019

To anonymous author
Flat N502 HAWARE GLORY CHS KHARGHAR,
Navi Mumbai, Navi Mumbai,
Maharashtra, India

Kindly refer to this link, if you want exct act:-

https://www.consumercomplaints.in/make-my-trip-refusal-to-refund-money-and-cheat...⇄

sr manager for ICAO / IATA irregulations matters (Asia and Europe)
Aryan engineers Ltd
for request with documents use email:
aryan(at)vivaldi.net

supervisor's reply, Apr 24, 2019

2. The pasenger is not entitled on the compensationotr the refund, if he or she does not understand the text of the profesional and does not follow the basic rules.