[Resolved] Yatra Online / Yatratrip.in — jet airways flight grounded refund fares

neeraj_ku2002

from Mumbai, Maharashtra

Apr 23, 2019

Address: Flat N502 HAWARE GLORY CHS KHARGHAR, Navi Mumbai, Mumbai City, Maharashtra, 410210

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Re:'ya:18788265' jet airways grounded ans status of flught pnr eodnqj

Yatra.com
To
[protected]@yahoo.co.in
22 apr at 2:24 pm
Dear ms minakshi,

Greetings from yatra.com!

This is in reference to your query dated 22nd apr'19 under booking reference number[protected].

We are an online travel portal assisting customers with their travel ticketing needs. As you are aware that jet airways has temporarily suspended all operations. I can help process the cancellation of your booking and due refund shall be

Initiated only post confirmation from jet airways. We will connect with you as soon as we receive an update from the airline.

Ask yatra jet to give me full refund. Also ask them to give me rs 6000 more as for same date and similar time indigo flight fare for 3 passengers were rs 6000 tgan what i paid for jet.
During time i booked jet... Both flughts were of same time.
Finally paid rs 3000 more for same date but for morning flight... Which was also available for around rs6000 less in march 22nd when i booked jet airways flight.

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Jun 2, 2019

Complaint marked as Resolved

Now the question arises that since alternate booking was not provided in liew of grounded jet airwats flight, I got only the booking amount Rs16245 for 3 persons. So i had to book again flight tickets for same date in which cheapest fare was about Rs3000 more. So who will bear this loss to consumer...yatra or jet airways

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Apr 23, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Neeraj,

Greetings from Yatra.com!

This is with regards to your flight booking under Yatra reference number[protected], regarding refund.

We would like to inform you that we are seeking assistance from the Airline regarding the full refund and will get this closed as soon as we receive an update from the Airline.

Also, we like to inform you that the refund will be processed of the booking amount only from our end. Request you to kindly connect with Airline directly if you are looking for additional amount paid for your alternate booking.

Regards,
Yatra Care

Verified Support

Jun 02, 2019

Yatra Online / YatraTrip.in Customer Care's response Dear Customer,

Greetings, from Yatra.com!

This is with reference to your email regarding the jet airways flight ticket under reference ID[protected].

We would like to inform you that flight operations are beyond our control, it is totally under airline surveillance. Due to jet operations suspension, On your behalf, we have applied for the refund. We have received the refund on your ticket and same has been processed from our end. We regret we would not be able to give you anymore refund in this booking.

Regards,
Yatra Care

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Comments

supervisor

Apr 24, 2019

To the author Ms Minakshi,

You do not understand the complaining procedure.
Thus you are not entitle don the refund or the compensation.

Kindly introduce, whic documents needed and how much can the procedure cost to you:-

https://www.consumercomplaints.in/jet-airways-cancelled-flight-without-a-notice-...⇄

ajayyadav786

from Delhi, Delhi

Apr 24, 2019

I want to delete my Yatra.com account.
My name is Ajay Yadav
Mobile Number is +91 [protected]
Email id : [protected]@gmail.com

Yatra Online / YatraTrip.in Customer Care's response, Apr 24, 2019

Verified Support

Dear Ajay,

Greetings from Yatra.com!

This is with reference to your email regarding the account deactivation.

We would like to inform you that if you wish to deactivate your account you can do the same using your Yatra account through "My booking section. Please go to My profile and from there you would be able to deactivate the account.

If in case you wish us to do the same, kindly drop an email on support@yatra.com from your registered email ID.

Regards,
Yatra Care