[Resolved]  Yatra Online / Yatratrip.in — misbehaving and cancellation of trip

Address:	Gurgaon, Haryana, 122001
Website:	www.yatra.com

Booked package from yatra.com in the month of may-17 & paid 20k in advance.

Passport details also have been shared on 5th june'2017. But still i got a mail that your trip has been cancelled and amount has been forfeited.

Please call immediately as need to discuss regarding the same.

I got a mail that your trip has been cancelled and amount has been forfeited. I have shared the passport details 45 days back & even gave confirmation on the same.

No one came back to me post that.

It will be harassment from yatra for such rude behaviour.

We are regular customer of yatra.com but this was such a shock to see such unprofessional behaviour.

We have been following up with you since afternoon on this issue where we have sent you a mail with the details and to which you guys are denying at the last moment. I have got multiple calls from you and have been harassed since afternoon and would like to take this up further with the senior team.

The team was unresponsive all through this time and have completely not accepting their mistake and are not going ahead with my package. I request you all to please refund the complete trip amount as this is not my mistake if the mail was unacknowledged from your end and cannot take last minute cancellation or else please book the trip and close the same.

Below screenshot of my mail box which clearly states that mail was sent to you on 5th june 2017.

Regards
Ritika