[Resolved] Yatra Online / Yatratrip.in — miscommunication of bus and provided wrong service

nikhil nambiar

from Bengaluru, Karnataka

Address:	Bangalore, Karnataka, 560029
Website:	www.yatra.com

I travelled from kerala to bangalore on 6-8-2017,
Yatra.com reference number:[protected]
The booking was for sam tours & travels 2+2, mercedes benz, ac seat number 5.

Just before 2 hours of travel i got a message stating my bus number is ka.51 c.477 and seat is shifted to 17.

When i went to the boarding point is was some old bus with no suspension and not even close to mercedes which i booked initially, one with worst a/c and seat was not even able to sit properly.

When i asked why is the bus like this the driver told that the other bus has some complaints.

Whole journey was a mess and now i am having back ache. Yatra dont even have a phone in customer care for bus booking.

I request you to do a refund of the booking amount as this is a clear case of cheating.

+1 photos

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Sep 11, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 07, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Nikhil, Regret the inconvenience caused to you! We have received your query & would respond to you at the earliest. Request your patience in the interim. Best Regards, Yatra Care

Verified Support

Aug 11, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Nikhil,

Greeting from Yatra.com!

We would like to inform you that as a gesture of goodwill refund of INR 200.00 has been process from the bus operate end on 11th aug. If payment has been made from a private bank, it will reflect in the same account within 2 to 3 working days and if payment has been made from public sector bank, it will take up to 7 working days for the credit to reflect in your account.

Thanks,

Yatra Care