[Resolved]  Yatra Online / Yatratrip.in — refund of flight ticket

Address: Thane, Maharashtra, 421201
Website: yatra.com

I had tried booking flight ticket from kochi to mumbai on december 13, 2018 from the yatra.com website, however the ticket did get booked and the amount of rs.15, 970 /- was deducted from my bank account. I have been chasing the yatra.com support portal for the refund and everytime the customer support official confirms that refund would happen in 5 days. Even after repeated follow-ups there is no refund provided. Disappointed with the kind of service offered and feels like cheated
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Feb 7, 2019
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Verified Support
Dec 27, 2018
Yatra Online / YatraTrip.in Customer Care's response
Dear Mr Joshi,

Greeting from Yatra.com!

We regret the inconvenience caused to you. Request to kindly share your registered email ID used at the time of booking for us to assist you.

Regards
Yatra Care.
Dec 27, 2018
Updated by joshiantony
The registered email id is [protected]@yahoo.com
Verified Support
Jan 04, 2019
Yatra Online / YatraTrip.in Customer Care's response
Dear Joshi,

Greeting from Yatra.com!

Thank you for sharing the requested details. We sincerely apologize for the inconvenience caused to you. As checked refund of INR 15970.00 was processed from our end on 27th Dec 2018 in the same mode of payment. Please note we have also shared refund reference number received from bank with you on your registered email ID on 30th Dec 2018. Request to kindly check.

Regards
Yatra Care.
 
1 Comment

Comments

it is impossible to check the complaint objectively as the author had not shown:
- the receipt, which shows particulars of the transaction;
- any email, which had been received from the service provider - oerator of yatra site.

So no any document confirming deducted from te account, is shown.

The author is advised to address the complaint with exact request
with the reference on the exact transaction for refund either
- to the bank - the card issuer or
- to he service provider - operator of yatra site.
Resaon: no prove of any reservation / service / receipt had receved by bank / by service provider
by bank account user.
The duty of the bank or of service provider is to issue the decision on refund within 15 days follwoing your complaint, if in India.

In 15-21 days, if no refund received, the solution is to start a civil case in a local court only.
You need to save as prove:
- the receipts, which you own from service provider / bank, which prove the deduction from your account;
- any decision / reply which you had received by email to your name, which related to the luck of the services.

The expected expences for legal civil matter can be:
- government fees [ from 200 or from 2000 ruppes ] + own efforts,
- legal fees for assistance of a lawyer or of legal professional [ from !~6000 rupees] + own efforts
The fair court shall award all reasonable losses, moral compensation, paid fees by judgement.

I am not associated with the above air carrier / government.

Regards,
Sr manager for ICAO irregulations matters
Aryan enginners ltd
email for request with documents:
aryan {at} vivaldi.net, where {at}=@

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    Yatra Online / YatraTrip.in Phone
    +91 95 5580 0800 [Customer Support]
    +91 12 4437 5353
    +91 12 4437 5318
    Yatra Online / YatraTrip.in Address
    1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
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