[Resolved] Yatra Online / Yatratrip.in — refund o[censored]nconfirmed booking

anilkumarrathore84

Address:

122002

Hi,

I have made a booking on 16 june 2017 and first time i booked the ticket, the amount was charged but the ticket was not booked. The amount charged was rs. 5026. I have also called yatra.com on[protected] around 8-10 times in last 45 days. But the refund is still not received. The booking reference number is[protected]. So, please help in getting the refund.

Regards,
Anil kumar
[protected].

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Sep 1, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Jul 31, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Anil,

Greetings from Yatra.com!

We regret the inconvenience caused to you. We are working on your query and we will update you at the earliest. We appreciate your patience in the interim.

Best Regards,
Yatra Care

Verified Support

Jul 31, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Anil,

We have checked the details from our end and we would like to inform you that the payment has not been charged to Yatra and your bank will auto reverse the amount to your bank account. Kindly contact your bank grievance cell for the refund details in case the bank denies for the same kindly share the written document with us and we will take it forward with your bank.

Best Regards,
Yatra Care