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Yatra Online / YatraTrip.in

[Resolved]  Yatra Online / Yatratrip.in — yatra deducted my cancellation refund of ecash an unprofessional company

Address:Kamrup Metropolitan, Assam, 781034
Website:www.yatra.com

Last year i booked a ticket in yatra.com but because of wrong date i cancelled that. After cancellation they added rs. 250/- in e-cash and the rest in cash. I wrote about that in consumer forum and to my surprise they deducted even that rs 250/- e-cash from my account within 15 days.in their website it is written that yatra e-cash earned through cancellation refunds do not have any expiry date, then how do they cancelled the amount in 15 days. This is total fraud. I have added the screenshot for your reference.
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Sep 19, 2017
Complaint marked as Resolved 
Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.
Aug 18, 2017
Updated by Arup82 Please refer the images. I've marked with red.

Verified Support
Aug 18, 2017
Yatra Online / YatraTrip.in Customer Care's response Dear Arup,

Greetings from Yatra.com!

We would request you to kindly share the Yatra reference number and we will be happy to assist you.

Best Regards,
Yatra Care
Verified Support
Aug 18, 2017
Yatra Online / YatraTrip.in Customer Care's response Dear Arup,

Greetings from Yatra.com!

Would like to share with you that amount paid using your Bank account and incase of cancellation if you choose refund to be processed in your Yatra amount will not expire.

While confirming a booking if you have paid using your promotional ecash, that ecash will be refunded in the same mode and will remain promotional ecash only. T&Cs will be applicable on this.

Best Regards,
Yatra Care
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Comments

I would like to cancel the train ticket with PNR - [protected], booked through your portal but without logging in with any account.
Reply
Yatra Online / YatraTrip.in Customer Care's response, Aug 25, 2017
Verified Support
Dear Customer,

As per records, the PNR number which you have with us is a past date travel which cannot be cancelled. For further assistance Please call us on 09555 800 800 / 1860 200 1800. For holidays please call on 18602002323. Alternatively, write on [email protected].

Thanks,
Yatra Care

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