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Hi, Greetings from Yatra.com! We would want to inform you that Yatra charges a non-refundable online convenience fee at the time of booking for availing the services of the Yatra platform, like fares comparison, best flight offers and deals, IT infra and man-power costs involved to provide you exemplary service and smooth booking experience. This amount is charged for making the booking and stays non-refundable in all situations. Regards, Yatra Care
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Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good
a company is at responding and resolving complaints by granting from 1 to 5 stars for each
complaint and then ultimately combining them all for an overall score.
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80%
Complaints
2578
Pending
347
Resolved
1924
+91 95 5580 0800 [Customer Support]
+91 12 4437 5353
+91 12 4437 5318
1101, 11th Floor, Tower B, Unitech Cyber Park, Sector -39, Gurgaon, Haryana, India - 122001
