[Resolved] Yatra Online / Yatratrip.in — yh3434960 - no yatra representative to reach, post they sell and get complete payment for the package

Manojk.Sharma11

from Pune, Maharashtra

Address:	Gurgaon, Haryana
Website:	Yatra.com

Hi team,

We did booking - yh3434960 - with your sale consultant - raghav. [protected]@yatra.com. He is very good in selling, but post that when we tried reaching him, he is diverting us to one or other poc. Truly, when it comes to after sale services, yatra is the worst we have encountered so far.

There is no one reachable to support the customer of yatra at your helpdesk no. We booked and paid rs. 75000 and all we are getting is wait-wait-wait with no resolution.

They agreed on one itinerary while taking booking amount and near to our travel date - 9th august, they sent some other itinerary. Its just 3 days to travel and no one to help. Revised itinerary also, yet to be received. Don't you think your services are quite slow.

We loved and had a delightful experience with makemytip, but our choice to select yatra is turning out to be a nightmare.

Please help us. At least give us 1 poc no. Who is reachable all the time, since raghav is either disconnecting our calls and vinay the ops person is on off. Let us know whom should we contact.

Regards,
Manoj sharma
[protected]

Was this information helpful?

No (0)

Yes (0)

Sep 12, 2017

Complaint marked as Resolved

Yatra Online / YatraTrip.in customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Manoj,

We sincerely apologize for the inconvenience caused to you. We have forwarded your query to our concern team. We appreciate your patience in the interim.

Best Regards

Yatra Care.

Verified Support

Aug 09, 2017

Yatra Online / YatraTrip.in Customer Care's response Dear Manoj,

Greetings from Yatra.com!

We thank you for your patience. As per update our team was in contact with you and all the vouchers have been shared with you. please feel free to contact us again in case of any additional help required.

Should you have any further queries, please contact us at[protected] or write to us at [protected]@yatra.com and we would be happy to assist. For holidays please call on [protected].

Best Regards,
Yatra Care

Related Yatra Online / YatraTrip.in reviews

View all 2577 Yatra Online / YatraTrip.in Reviews

Comments

Manojk.Sharma11

from Pune, Maharashtra

Dear Team,

We have just 1 days to travel to Thailand on 9th August, on a package booked from this Yatra.com group. Let us know how long you want us to keep patience.

Highly disappointed by your services. Today also we are following up and your team/POC allotted to us - Vinay Singh is on weekly off and Raghav Ahuja is not picking our calls. This is the so called superb service your guys are providing.

Please can someone actually help us, in place of just asking us to keep patience. We paid 75000 bucks and now we are scared where that all fund went. Please help, there is no support from Yatra.com so far.

Thanks
Manoj

[email protected]

from Ratlam, Madhya Pradesh

I also have some issue on visa dates and fresh ticket was purchased over and above the tour cost. What is status of your case ? could you travel to Thailand ?