| Address: New Delhi, Delhi |
Dear All,
I am Amit Kulashri from Delhi.
I am using Yes Bank service & customer id is 2542367. This is my salary account too. My Home Bank Branch is in Vasant Vihar Near PVR cinemas, Delhi.
My problem has not been resolved since 02 months.
I Withdrew 10, 000rs from my Yes Bank ATM card on 12th- February-2015 from PNB bank ATM in Rangpuri Near to Mahipalpur, Delhi at 3:01:19 (PM).
Money had been debited from my account but the money didn't dispense from ATM Machine. I had raised the complaint on the same day in my bank regarding the issue. They had given me complaint no. below mentioned.
1st time complaint no is 632526,
2nd time complaint no is 651562,
3rd time complaint no is 651562.
I mailed to Yes Bank on their complaint email Ids but there is no solution for the same.
Next day morning again when I went to ATM was closed and was label that the machine is out of order. I have complaint in PNB bank. They told me to complain in yes bank only. After 10 days yes bank told me that I took the money, which I haven’t so I requested him again to show me the CCTV footage that I have taken money from ATM. They have given me another complaint no 651562 (Above Mentioned) they told me that the PNB bank has denied to provide me the CCTV footage I have made again complained through banking ombudsman. Now I am too really frustrated with Yes Bank services. Now both the bank are not resolving my problem and denying paying me back my money,
I want to request you again take your time to refund my money. Otherwise I have to knock the door of Consumer court.
For further Ref My Mobile no & email id are registered with Yes Bank.
I want call from your side ASAP for regarding the same. Was this information helpful? | 
In such cases, I think you should file a complaint in both the banks.
Also check the yesbank website and look for grievances reporting process and send an escalation to regional manager. You can do similarly for PNB branch also. (the basic issue is with the PNB and not Yesbank. As they mentioned, PNB has to do investigation, provide cc tv footage etc)
The escalation process will help to resolve the issue though it will take some time. If not you may approach a consumer court, though this is a tedious process.