[Resolved]  Yes Bank — money transferred but still not reached in the beneficiary account

Address: Mumbai City, Maharashtra

i am a registered agent with yes bank using yes money service which is used to transfer money into customers bank account.. I had transferred an amount of Rs 3000 on dated 12/9/2013 with transaction no-IB9BW1G. from Yes Money service but the amount is still not credited to the customers bank account till today whereas its showing credit in our system. I have raised the complaint with the bank many a times but still i have received no replies from the bank regarding this matter. The sender customer daily visits my outlet and request me to either transfer the money to his beneficiary or give the money back to him. But i have no replies to give him.. What sort of system the bank has made when they cant even track the money.. Either the money should reach the to the beneficiary or one should get it back, but since 2 months the bank has no answer for this matter... Pls help me solve this problem and get the refund amt back to us..