Yes Bank — Unsuccessful transaction of atm

Address: New Delhi, Delhi, 110062

Website: yesbank.in

Respected Sir/Madam,

I have Bank Account with yes bank. They have given a facility to withdraw amount from other bank ATM also. I had tried to withdrawal 10, 000/- from ICICI bank ATM. It was not dispersed from ATM due to no cash availability in that ATM but that time I received the debit message on my mobile from yes bank of withdraw of that amount.

I thought this amount will got refunded by the bank due to invalid transaction. but It was not refund by the bank so that I complained to yes bank customer care on next day.

Yes bank investigate from their end and told me that It was successful transaction and amount was withdrawal for that transaction.

I am not understanding if I had not received any cash from that ATM then how that transaction was got successful. So I requested to yes bank to justify me with the evidence to show that it was successful transaction and I received cash from that ATM.

Till now they are not able to justify me about that transaction. When i asked them to refund me. They denied to refund me.

Request you to help me out to get that refund from them because I had not received any cash for that transaction.


Bank Account Holder Name : Ajay Kumar
Date Of transaction:[protected]
Amount :10, 000/-
Bank ATM and Location : ICICI Bank, Devli Road, Khanpur

Thanking You

Regards

Ajay Kumar