Yulu — Money deducted for battery dead vehicle

Raising this because I got frustrated due to irresponsible behaviour of yulu. I took yulu Miracle at 2PM. I need to travel 500m approx 3mins ride. Due to health and sunny climate I thought of taking yulu. Within 150m battery died. When I tried to end the ride it's not letting me to do. Giving options like end at nearby yulu zone or penalty of 100rs. If the vehicle is faulty why am I getting penalty. It's not my fault.
Again I decided to drop it in yulu zone. So I pushed the vehicle till nearby yulu zone. When I end my ride I was charged for 12mins.
Vehicle not working, app not responding to situation. Worst part is for wasting my energy and time I was charged even. I need the money to refund back.
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