Zee Tv — zee5 app installation in my smart tv

I subscribed for 12 month pack of zee5 through paytm successfully.

Message 1 from zee5 :

Kindly follow the below steps to watch zee5 on android tv:

Go to play-store on laptop/desktop with url https://play.google.com/store
Enter ‘zee5’ in the search
Zee5 app will be listed in the search result of play-store
Click on the ‘zee5’ app
Click on the ‘install’ button
In case if the user is not logged in, it will ask to login (If the user is already logged-in then skip this step)
User needs to login using the gmail id which is currently logged in to android tv
Clicking on ‘install’ button will check the device compatibility and list the devices which are registered with the currently logged gmail id
Select the ‘android tv’ device from the ‘choose your device’ drop down and click install (Refer screenshot)
Clicking on ‘install’ after selecting ‘android tv’ will start downloading and installation of ‘zee5’ app in the android tv device.

If any other queries arise, please feel free to write back to us.

Thanks & regards,
Team zee5
On sun, 10 mar at 3:58 pm, 51krishj wrote:
Hi support,

User's message : i have today subscrbed for premium annual plan. How do i watch on my samsung smart tv? In my tv zee5 app is not intalled.
User's name : guest
User's email : [protected]@gmail.com
User's mobile :
User's region : tn
User's country : in
User's city : chennai
User's agent : dalvik/2.1.0 (Linux; u; android 8.0.0; sm-a910f build/r16nw)
Version : 14.19.17

283249:740869

My reply :

E v krishnaswamy
Sun, 10 mar, 16:33 (4 days ago)
To zee5-support

I tried as per the procdure outlined by you.
The tv screen says app is installed.
Also under "choose a device" it says no eligible devices for app install.
I also scrolled down and and tried to click on "uses the device's location".
But no success.
Please advise

My reminder:

E v krishnaswamy
10 mar 2019, 17:44 (4 days ago)
To zee5-support

I am awaiting yr response for my query sent at 1633 hrs today.
Pl expedite advice.
Is it possible to download zee5 in my samsung 50" smart tv or not.
Thanks & regards

My next reminder

E v krishnaswamy
10 mar 2019, 19:34 (4 days ago)
To zee5-support

Tkt no : 283249

I sent 2 replies on the abv in the last 3 hrs or so.
To see if my problem gets resolved i tried uninstalling the app from my mobile and reinstalled thro the browser of my 6 series 50 inch samsung smart tv.
The app got installed on the phone but not in tv.
Also i am unable to login my account in my mobile.
Pl understand that i have subscribed for the 12 mth period which is your ultimate plan.
Pl understand my problem and resolve forthwith.
My mob no is [protected] and
[protected].
Pl treat this as urgent
Thanks and regards

Next message from zee5 giving another tkt no :

Ticket received - tkt no : 283249 ticket no #284935
Inbox
X

Zee5-support via freshdesk.com
Tue, 12 mar, 11:06 (2 days ago)
To me

Dear 51krishj,

We would like to acknowledge that we have received your email and a ticket has been created with ticket no 284935.

Please share your zee5 login id and your contact number if not shared in the previous email. This will help us address your query faster.

A support representative will review your ticket and will send you a personal response (Usually within 24 hours).

Please use the ticket no 284935 for future correspondence.

Thank you for your patience.

Cheers

Team zee5

My immediate reply to them :

E v krishnaswamy
12 mar 2019, 11:24 (2 days ago)
To zee5-support

Ticket no #284935
My email id is [protected]@gmail.com
My contact nos are
A) [protected] and
B) [protected]
Pl advise
Rgds

My next reminder to zee5 :

E v krishnaswamy
07:21 (4 hours ago)
To zee5-support

Ticket no #284935
Will my query as per abv tkt no be answered or not?
The abv is the second tkt no for the same query.
Thanks & regards

There is absolutely no reply from zee5

Pl advise.
Or else, should i cancel my subscription?

Please intervene and help

My e-mail : [protected]@gmail.com