[Resolved] Zerodha — My UPI transaction was successful from bank's end but zerodha marked it failed transaction and my money got deducted.

Anurag1408

Aug 17, 2022

I have made a payment of ₹12, 000 to pay for my SIP on 5th August. The payment was done through UPI. The payment on Google pay was done successfully and my amount was deducted but Zerodha marked the payment failed. I have contacted bank and they said the payment was transferred successfully and it has to be reversed by Zerodha's end.

Zerodha team is asking me to be patient and is unable to resolve the issue. I have shared all the information with them (including my bank's email screenshots). They are still asking me to wait, even after opening a ticket. The ticket was opened on 8th and it's already almost 10 days.

Please suggest on how I can get my money back. It has been really a bad experience for me from zerodha's side.

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Aug 23, 2022

Complaint marked as Resolved

The amount of refund has been received at my end

Zerodha customer support has been notified about the posted complaint.

Aug 17, 2022

Updated by Anurag1408 I have posted my query online because Zerodha left me no choice.

Aug 22, 2022

Updated by Anurag1408 There is no information shared by neither Zerodha, nor BSE starMF. This transaction was made to the government organisation for buying mutual funds and they are making such delays. What can we expect when the payment was made to any private entity!!

Nobody is giving me any information or any deadline about the refund of my payment. It's really disheartening for me and i am losing faith in the financial system.

Aug 23, 2022

Updated by Anurag1408 The refund has been received from ICCL. Marking this complaint resolved.