| Address: Good Earth Business Bay, 1, Golf Course Rd Ext, Sector 58, Gurugram, Haryana 122003 | | Website: www.zingbus.com |
I have booked ticket from Muzaffarnagar to Delhi on May 24, 2024 with
PNR Number: ZM[protected].
At the time of booking, my boarding time was 3:00 PM and dropping time was 6:07 PM. On their website, it's clearly mentioned that boarding time may vary from 0-45 mins but without any prior information they have changed boarding time to 4:10 PM and so dropping time at 8:00 PM. I have to catch the train at 7:50 PM so I cancelled this ticket.
When I asked for refund they refused to refund my amount .
They said I agreed to board the bus at 4:PM- ( I never agree even they dint ask me for this) then said booking has been cancelled from your end.
It's clearly mentioned bus can delay maximum from 0-45 mins. But they reschedule the time without informing and so dropping time delay by two hours.
I tried contacting them through mail many times but haven't yet received any response.
I request you to instruct zingbus team to look into this matter and initiate my refund ASAP.
I am also uploaded my ticket details.
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