Zingoy — Refund not initiated

Dear sir/madam, i purchased voucher code of Rs.4000 from zingoy on 29.12.2023.but voucher code not received still today 13.02.2024, I raised the complaint on 30.12.2023 but there is no solution provide from zingoy team. I send many more email to zingoy support there is no response from zingoy team, so i attached the screenshot of the issue please take a legal action against zingoy team.
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