Zoomin India — Order not sent

My order I’d is ZO-CFE8A7688F
I had ordered on 17th of November and the estimated delivery date was between 20-23 nov
The status Of my order is in printing for the past 7 days
I had to gift it to someone on 26th
I have been mailing you people for the past 3 days that ship my order on priority but I get the same reply every day that u are sorry for the delay and I will be intimated when the order is shipped which is obvious that I will get a mail but that’s not what I’m asking
I[censored] weren’t able to provide the product you should have kept the delivery dates such that I could plan something else
I want you to ship my order today on priority basis or give my money back else I shall report in the consumer forum and make sure that I appreciate your poor professionalism on all platforms