Zoomin India — payment is done but no email regarding order confirmation

Address:Mumbai City, Maharashtra, 400072
Website:zoomin.com

I ordered 2 mugs from zoomin app on 20/08/2018
I did payment from phonepe account
Payment was successfull but order was not confirmed
I have no history in my order section also
I have only mail from payu that my payment to zoomin is successful
What should i do?
Kindly help me with this problem or else i will take some major steps towards this issue
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ZoomIn India customer support has been notified about the posted complaint.
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Comments

I ordered 2 mugs and payment was successful.. i paid from phonepe .. i got confirmation from phonepe that payment is successful and did not get any order confirmation.. not able to contact customer care.. raised request on app also.. no contact.. please help
I was placing an order for photo book, my amount got deducted but order was not placed. I want refund of my amount immediately.

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