Beyoung — Amount was deducted even though the order was not placed

Address:

Beyoung Folks Pvt. Ltd Eklingpura Chouraha, NH-8, Bypass, near Mahadev Hotel, Udaipur, Rajasthan 313002

I have placed an order on 28th August 2023 for a pack of 3 polo t-shirts combo.
I have used the Cred Pay option for payment during checkout and used my credit card on Cred Pay.
The amount of 1299 has been deducted from my credit card and is being reflected on Cred Pay as well as my credit card app but the order was not placed due to some reason on their site and also there was no order ID generation.
I have tried mailing the customer support of Beyoung but the company is not responding to it. There's no other way to connect to them.