Beyoung — Money deducted but order was not placed.

Address:

Beyoung Folks Pvt. Ltd. Eklingpura Chouraha, Ahmedabad Main Road (NH 8 - Near Mahadev Hotel)Udaipur, India 313002

I have ordered some clothes on dated-13.08.2023.amount was deducted from my credit card.but order was not placed.and order I'd is not generated..I have complained on mail and helpdesk in company website, but there is no any response from company side..even every time it shows we r offline.
My payment amount is -2722 Rs.
Tracking I'd -zOlH_3233340
Plz resolve..if.my query is not resolved I have to approach to consumer protection forum and national consumer protection forum.

My contact no-[protected]
Chintan patel..