Ferns N Petals Complaints & Reviews

BAD TASTE AND PRESENTATION of the truffle cake I ordered for a friend's birthday in Surat.

Disappointed with the taste of the cake that is given a rating of 5 by a number of people.
In spite paying an extra fee for delivery very disappointed by the quality of such a known organisation....

Hi

This is regarding corporate gift order number ngt81437342 which is placed on 23rd July, I have not received the order till now.

I have written multiple emails to Kapil Dhal ; Geetika Banga ; neha.b ; kapil.dhal who are our account managers, every I got date of dispatch in reply, which is not met again and again.

I have never seen a unprofessional service like FNP till now in any of the online...

I had called FNP 4 times before placing my order to be delivered in Nainital and they promised it will be delivered on 22nd Sep. Hence I placed the order on 16th September 2021 well in advance.

I got so many calls from FNP to confirm my order before I didn't place order because I was not sure if they will deliver it. I called yesterday and called today to track my order and it was mentioned that it has reached near by area...

The cake was send without any message over. A plain cake was send and I had confirmed 10 timings is the message captured and will it be send the same was assured and confirmed by the ferns petals executive And I have the call recording as well .

But it is a pathetic and shameful thing that ferns n petals did with me they send a personalised message on a scrap a 4 size paper . This is so embarrassing and I have already raised...

Ferns n Petal did not delivered my order and not even refunded my money... such a fraud company...

dont even order anything from them...

Highly unprofessional behaviour and harassment of the Ferns and Petals company. The customer service people have such unethical practice, I was trying to order in the night and somehow didn't order and decided to do it in the morning, but I got a call at 12.30 in the night!!! just to force me to make the payment and buy the product. And last night, they crossed their limits by calling me at 3.30am in the night!!! that too when I had already...

My brother had ordered for me my birthday cake and they have till now not delivered my order even after two days past since my birthday...

I am contacting regarding my recent order Order ID #28264587 for Ficus Ginseng Bonsai In Sea House Planter. The recipient told me
that the planter arrived broken on Sep14th afternoon. I am very disappointed with the fnp service and quality. I already bought this to the attention of customer service requesting for either replacement or return for refund. But Jatin /payal from the customer service team was unable to resolve my issue....

I had a very pathetic experience today with ferns and petals I had ordered Double Lucky Bamboo In Bombay Sapphire Bottle Planter this was my Order ID #28329345.

My Name is Khyati and my number and email is mentioned below in signature. As this was for special occasion we had ordered from FNP I had placed ordered around at 1:00.p.m and paid 50 extra for delivery.

I got call at 2:30 that the Bombay Sapphire Bottle...

The company promised to deliver today and failed to deliver the present. They also refused to cancel order...

Rakhi was sent to Brisbane on 12 Aug, and while booking only date mentioned for delivery was 31 Aug... Though this date was after rakhi which was on 22 Aug still I booked, hoping that since I am booking on 12 th it shall reach in 10 days..Hut today it is 1 se and rakhi has still not it's destination...I am highly disappointed and now would like to cancel my order and want refund...As the main purpose and date is gone, hence would like to...

I had ordered a guitarist experience from Ferns n Petals for my dad's bday and had selected a time slot of 8-9 PM. The guitarist called me at 8:03 to get the songs and as I was in a meeting I didn't pick up but dropped him a Whatsapp message to chat here as the performance was also supposed to be delivered throughWhatsapp. He didn't respond hence I had to call him in between my meeting at 8:09 and he said he has seen the message but can't...

This is to inform you that yesterday morning I have received a gift containing red roses, cake, chocolates, bamboo tree and candles from some unknown person (Order id: [protected]) via ferns n petals. The person did not share any personal details regarding his/her identity.
I called the customer care of ferns n petals asking the sender's details to return back the gift, but they told me that neither they have the permission to disclose...

Placed order for 2 rakhi and sweet with order no 27343855 to be delivered to canada, which was delivered without sweet. No action or compensation for the same, even after raising a complaint and doing continuous followup. Very disappointing service even after charging huge amount for service....

I ordered rakhi (order[protected], they attempted delivery on Aug 20, 2021, and mentioned the recipient was not at home. At the time order was placed, it was clearly stated that no contact delivery will be used and the package will be left outside. They just took the package back with them and emailed that delivery will be reattempted on Aug 23. Today is Aug 25th, now they say "oh we only try to deliver once, and if the recipient is not home...

I Ordered Rakhi for my cousin, which is supposed to be delivered 15Aug and still not delivered 25th Aug. (Festival already over.) I have been chased multiple times since 18 Aug . I was a telephonic order and the exicutive has not put complete address. But they are hardly bother about it. Team just mailed that redelivery or refund is not possible. When I asked the address where my cousin will go and pick the rakhi they said they don't have...

On 20th August 21 I order a Cake of sum total Rs.1500 from Fern and Petals. The deliver time was on 21 August 21. between 06:00-21:00Hr. when i tried to contact them that delivery is not done on 21st. and cancel my order. then they send me a mail for this saying the are in Follow-up with there local partner for current status.
On next Day 22nd August 21 around 18:00hr we got a notification that the item is delivered to given address....

Hello, i have placed an order and paid through gpay.initially first time i got

Oops! Something went wrong with the payment you made against order #27585946
Again I have used the same email content mention as

"Nothing to worry about. You can place your order again.
Please make the payment, before it is too late to accept this order!

28thAug 21 between 09:00 -21:00 Hrs.
br...

I have placed order on FNP for rakhi delivery to Australia (Order ID #[protected]. The order is not yet delivered 3 days after delivery date. FNP was highly irresponsible and no update is given till now. I have been following up for past 3 days but all service centre guys do is close ticket without proper resolution. What is the meaning of Rakhi delivery after Rakhi even though it was booked 15 days earlier. I need refund but there is no response...just...

I have ordered double sided sequin Customized pillow but I have got the pillow with the wrong picture the picture I gave is not there on the pillow pls do replace it...