Reliance Digital Complaints & Reviews

I had purchased ResQ brand air conditioner from reliance Digital in 2019. The AC stopped working this year and I requested for a repair. Reliance confirmed that it cannot be repaired and instead offered me a buyback amount against the air-conditioner. I agreed for the same and requested them to pick up the AC. The pick up was done on first of April 2023. And I also submitted required documents like my ID card and a copy of cancel check. I...

I had ordered a product on reliance digital they cancelled the order and sent me an email regarding that.
But my money has not been refunded yet....

Dear Reliance,

I am writing to express my deep disappointment and frustration with your customer service. I purchased a new Xiaomi 12 Pro phone from Kalyan Reliance Digital in July 2022, along with insurance coverage. Unfortunately, the phone had a camera lining issue, and I had to get it replaced by the Xiaomi service center.

After the replacement, I went to the Reliance store to confirm that my insurance would...

After another week passed I have raised it to Head Quarter I will keep my rating still 1 because 0 can't be given. Now how head quater resolves the issue they will say the same words which store person says. They don't care about Customer. After taking another week I got mail that 830 amount is their final offer which I declined to accept but i got saying it's their final communication doesn't matter Customer satisfied or not.Either they...

After another week passed I have raised it to Head Quarter I will keep my rating still 1 because 0 can't be given. Now how head quater resolves the issue they will say the same words which store person says. They don't care about Customer. After taking another week I got mail that 830 amount is their final offer which I declined to accept but i got saying it's their final communication doesn't matter Customer satisfied or not.Either they...

I have purchased the Ac on 18th and they said ac will install in 20th but today is 21st night still they don’t give the information about the installation date.very poor service.I call thé customer care they told ac will be installed by 21st of April 10pm but still no installation done, Very harassing...

We have purchased Haier 5 star, 1.6 ton AC on 15.04.2023 from Reliance digital shop at Axis Mall, Kolkata . At the time of billing, reliance shop peoples / staff committed that items will be deliver within 2 to 3 days, but till date items not yet received. As per Tax Invoice our Tech Experts Code is[protected]. My Registerd Mobile No is [protected]. We have continuously calling in store phone no. [protected] and [protected] as mentioned in Invoice,...

I ordered boat nirvana ion tws on 18th April and it was showing that the delivery will be done by 19th April but there was no update regarding delivery of my order.
Its 21 April today and still there is no update regarding the delivery.
I contacted the customer service and sent e-mails also but they didn't resolve my issue.
I asked them to cancel my order but they denied.
I want to cancel my order and take my money...

The ResQ services should be renamed UNRELIABLE & GET LOST SERVICES.
When you buy a product they sweet talk you into purchasing the ResQ plan which gives extended warranty for 4 years after the brand warranty of the product.
Thereafter you can keep complaining no one visits you . The irresponsible service centre owners are RUDE. they cancel your complaint without sending any technician. And then you get an sms to rate the services!br...

I am doctor and I purchased an air conditioner at reliance digitals 4 days back . That is on 16 th of April . And the Ac haven’t been fixed yet . M suffering in this hot summer and yet the staff are not working on it Inspite of explaining the situation....

I had purchased split AC from reliance digital and also bought extended warranty by ResQ
.
Now the ac is not working. On submission of complaint to resq it was promised that it would be repaired in 24 to 72 hours

But now the ordeal started.
Nobody called or visited but we kept on getting message that service has been rescheduled as your phone was not reachable

Then all of a sudden we get...

HITACHI SAC 1.5T 3SINV RSQG318HFEOF purchased on
11.09.2022 from Reliance Digital Company store at Logix Mall at City Centre Noida.
AC is not cooling properly and complaint registered on 12h APRIL'2023, but no representative visited us for last 7 days and upon repeated reminders, they have closed the complaint without any action and now registered the complaint once again on 17th April'2023, but no action initiated by them and...

On 11/4/2023 ko lloyd 1.5 ton Split Ac purchase kiya tha. But installation k same day se aaj tak 1 bhi din use kiya nai he. Usme E5 ki query aa rahi he. Technician ne 2-3 bar ghar par aake check kiya, jab tak technician ruka tab tak ac thik se chala par uske jate se hi same error aa rahi he. Or compressor me bhi problem aa rahi he. 1 bar me indoor unit start karte he to compressor start nai hota. 7-8 bar remote se indoor unit on off karte...

It is bring to your notice that we purchased the Daikin SAC 1.5T3SINV ATKL50U & Serial No is[protected] on Reliance Retail Limited (6347) Sector 35C on dated 15 April 2023 & we received this AC on dated 16 April 2023. Installation of the till date pending from the store side. Any of the service engineer or customer care employee not given sufficient detail regarding the installation of AC.

It is not a proper way to handle...

Sir/Madam,
This Dr. Deepal Shah from Koparkhairane. We had bought an LG AC on 12th of April from Reliance digital Koparkhairane, payment done along with all installation charges. Registered under Dr. Jyotiprakash Panda.

We have been contacting the customer care since 14th of April and my husband went to the shop in person as well. They have been saying that we have many installtions pending so cant say till when it...

Sir/Madam,
This Dr. Deepal Shah from Koparkhairane. We had bought an LG AC on 12th of April from Reliance digital Koparkhairane, payment done along with all installation charges. Registered number - [protected], Dr. Jyotiprakash Panda.

We have been contacting the customer care since 14th of April and my husband went to the shop in person as well. They have been saying that we have many installtions pending so cant say...

Order no RDF49584115 not delivered even after 10 days. I have been calling the customer care for the last 1 week. For the last 3 days, I have been asking them to cancel the order because the website or the app do not have provision for the customer to cancel the order themselves. All that I have been hearing from them is that the backend team will get in touch with me. I never received even one call from the 'backend' team. I feel this is...

I ordered one Samsung 1 ton 5 star AC on 9th April, 2023 from Reliance Digital Store, address - No 104, 3rd Floor, Lake Mall Baroj Road, Rash Behari Ave, Kolkata, West Bengal 700029. Total price - 48, 103. I have made down-payment of 20, 372 and rest is availed through Kotak No cost EMI Finance.
Order details - phn - [protected], email - soumik.[protected]@gmail.com.
Since 9th April, I am not seeing a single status update of the...

I have purchased a mobile phone from reliance digital bel road.. during billing I specifically mentioned them not to add any other services apart from amount of mobile but without my consent they added two more services… infact after confrontation they showed me a cold shoulder...

Purchase the product on 2nd April 2023, and suppose to deliver on 6th April. Further delayed and 8th schedule, then 10th April. Today is 12th April and no response from reliance team. Only saying 48hours from 7 th April. I already paid 48.9k with credit card and card bill also generated. Reliance is not delivering the product....