Urban Company Complaints & Reviews

I have raised call for washing machine repair on 26th aug with machine description.
Engineer (Rajesh chourasiya) visited at home and after inspection he said issue in pcb unit of washing machine.
He (Rajesh chourasiya) took pcb and said that he will try to repair existing pcb if not happen than will replace with new one.
On 31st aug he replaced pcb with new one and share acknowledgment receipt and given 5 months warranty...

I had booked carpenter services with urban clap. The carpenter took money and never came back for work. He has been unreachable. Even urban clap customer care is saying they have not been able to reach out to him and they do not take any guarantee for quotation based work. Few questions from such online companies:
1. You send a professional, verified by you for domestic work and then he /she loots us and you say you are not responsiblebr...

The professional -- I booked a facial (Glovite for Rs 999) with UC on 16-Dec-2018. I had read on the app that they provide highly trained professionals who provide great services at home. The professional who came in started the job on the app as soon as she entered my home. Then she insisted I get a youth facial to get better results which was Rs 400 extra. I asked her how I can change my order and she mentioned it can be done online or...

I wanted beauty services at my home. Selected the services and proceeded for payment. The amount got deducted from my account but they say the payment failed. I’ve attached the screenshot of the debited amount as well. This was the first time i had planned to use it and this was the feedback. Kindly refund my account as soon as possible as i’m no longer interested in getting any service. The app says ₹10000 insurance on online payment....

We have booked a packers and movers (M/s kuber movers and packers) to shift my household items from mumbai to bangalore (Consignment number 1159). This agency reference i got from urban clap. They promised to deliver within three days at the time of packing. Even after 10 days also delivery not happened. From 4th day onwards i am keep on doing followup for delivery but they were repeatedly telling it will be delivered today evening and tomorrow...

Four wall interiors came to our place and finalised the interior work for ₹180000 and we gave them an advance of ₹20000 and 30000 on the very first day. They were using cheap materials and whatever they showed us on their laptop initially were all internet pictures. There was no professionalism at all.in one week itself they took around 3 leaves making lame excuses. All the work was being carried out by daily labourers which they hire...

I engaged urbanclap for house painting work. Exterior area 427 sq ft; interior area 86 sq ft; putty base to be applied over 131 sq ft. Areas are as per urbanclap in their quotation. See quotation below. For the topcoat, the quotation states: "type of paint:-ultima protek (Exterior) *type of paint for interior:-tractor emulsion."

Quotation received dec 1 2018.

Partway into the work, i discovered that urbanclap...

Your mr. Anshul jain reported in thew month of june, and only 5 days he has reported out of 12. All the time, he is making excuses. If a trainer is unfit, i fail to understand how he can become fittness trainer. Lastly two weeks back, he has informed, he will come but got a message, he is not well.

I want new good trainer as you have befooled me. I have paid money asked for, why i should not get service.

Before...

I booked a service on 22 november and did online transaction. The transaction was successful but i didnt get any booking. Moreover its been over 2 weeks i tried contacting them but didnt get any appropriate response. I am attaching the screenshots of the confirmation by phone pay about the successful transaction and confirming by merchant (Urban clap) and urban clap denying it....

I had requested for some carpentry work to be done at home. And a person was assigned for the same. On the request date, i called and asked to confirm his availability and he promptly accepted that he would be coming in for service at the prescribed time. When the scheduled time elapsed, i had to follow up and he kept giving some excuse and demanded that i cancel the booking and rebook the service. Why would i do that when he refuses to come...

Team,
I have booked sofa cleaning last weekend through urban clap, after service i found it's not at all properly done infact the purpose of i raised request is for insects and it's still there.. I sent the pics too..
Urban clap team called back and agreed to revisit the representative today 9am. I was waiting from morning and cancelled all my personal commitments.. Not even a single came here.. Also from morning am escalating...

In recent months i have noticed that urban clap does not let us book for day after tomorrow. Now we can book for today plus 1 day. Specially on weekends it's a disaster.. As i never get a slot. And it does not let me book 4 days prior for a weekend. They have taken 1000rs for salon membership from me to provide services at 10% discount, but they don't give me an appointment slot to take those services...

I requested a salon service on 6 november.

The service person never arrived on location. Tried multiple calls to her, each were disconnect and ultimately the service was cancelled by sevice person.
Asked to initiate the refund rather than re scheduling the service due to such a unprofessional attitude.

Now its over 15 days and i haven't still received any amount of refund in my bank. Today i called the...

Have booked saloon at home service on 13.10.18 for service to be completed on 14.10.18. Payment of rs 849 was already done on 13.10.18 through amazon pay. On 14.10.18 i received call wherein urban clap denied to provide the service. When i asked for refund they themselves rescheduled it to 15.10.18 without my concent as i told it was monday and i am a working proffessional so cannot re schedule. When i called up call center they confirmed...

First experience with urbanclap. Ro water filter was leaking. Booked a tecnician. Called him prior and sent him a picture of the ro filter. Requested a repair and changing all the filters. He arrived earlier then booked time, very polite. He checked everything and gave me a quote. Quotation was fine and reasonable. He set to work and replaced the leaky part which he had told me and i paid him. While he was packing up his tools, i noticed...

I booked a tv repair technician through urban clap. Firstly the technician dint came on time and also did not answered the calls. When i complaint they reschedule my appointment for next day but same day the first tech came late evening and came only look at my tv amd gave me outrageous charges to repair and ask for 250rs fee... If this is how this service work anyone can be a tech and ask unnecessary amount or else visting fee for no reason.....

Urbanclap is not bothered to respond to you. They have a useless call center no which says there is a heavy traffic and you are diverted to an app. Mail reminders have no effect. I wanted to have some clarifications and nobody is bothered. The apps lead you to the payment gateway. Their model seems to be to get the money from customer and make them chase you for services. Very pathetic and appaling...

Urban clap associate bideshi mahato is a fraud... He has taken 2499. For washing machine repair... Post that there was a current flow i'm the washing machine... I called up this person he came and changed the spare parts and added duplicate parts.. After. Which worked only for 1 month.. Now he is not picking up the phone.. Urban clap is also not helping they are saying that the guarantee period is over...

We had booked for wedding traditional and candid video for sept 2018. 2 days before he messaged saying candid video is not possible for certain reasons and didn't arrange for the same. We arranged another person which turned out to be expensive as it was last minute.
The traditional video what he covered he has not given the video and he's not responding calls or messages and also asking for extra money without giving us the video....

Miragepixel pictures. Horrible experience. Had to go back again and again to get all the videos and pictures of individual event. After 1year, still not yet received complete video. The hard disk provided by us is also not being returned. They have shut down this business and trying to cheat customers in a new company name. Please dont take their services. They are 3 friends ujwala vasu, karthick vn, vishnu. God knows in which new name they...