[Resolved]  Aaj Tak — flipkart fraud with customers

Address: Flipkart, New Delhi, Delhi

Website: [email protected]

On 16th oct 2018 an oppo f11 has been purchased through flipkart id [protected]@yahoo.com.. Registered mobile no 76××××××11. On exchange of one plus 3 we got oppo mobile with buy back guarantee by paying extra amount.in which flipkart stated they will buy my oppo f11 in the value 13300 if we sell with in 6to 8 months..

On date 19.05.19.. We have tried to order vivo v15 pro ruby red through flipkart where in offers where going on from 15th may 2019 to 19 may 2019..in which they where giving 3000 extra off on buying vivo v15 pro and additional 10% discount on hdfc credit card.. So total amount in which they where exchanging my old mobile is around 13300+3000+1000=17300.. So i would have to pay 9137 only fr buying vivo v15 pro..
I ordered mobile on 19th may 2019 around 9pm where in order got cancelled by seller by 11.30pm as seller stated that they where having limited delivery.. Again i spoke to customer care an senior floor executive mr. Saurabh after spkng to junior they connected my call to mr. Saurabh around 12am i had conversation with him for 20 mins he assured me that he will take care and the seller wont cancel the order. A small point here noted is to be seller has not shown product out of stock in any time in month of may..
Again today 20.05.19 i had conversation with miss kirthika floor supervisor bfr dis i had conversation with junior then they transfered my call to kirthika she couldn't solve my query then mr. Vishal floor manager spoke to me total conversation i had today was around 1hr 10 mins.. I expalined flipkart team that its the case of buyback so flipkart team is cheating customer when i will order the same mobile in cash on delivery by paying entire amount for sure they will deliver my mobile..
I also requested mr. Vishal if company is not giving me vivo v15 pro then they can provide me 17300 which i was getting in exchange of oppo f11 through flipkart in my flipkart wallet..
So consumer forum pls take necessary action against flipkart team for cheating the customers by showing buy back guarantee and product is in stock and not delivering it and doing fraudness with customer.. Also i have 2 recordings with me of my entire conversation.. Also they are showing vivo v15 pro with buy back guarantee.. Mukesh here husband of priyanka jetha.. Contact no.[protected]...