[Resolved]  Aakash Institute — refund of deposit and double registration fees

My brother enrolled in akash institute at haldwani in uttarakhand. The track was akash studies+ school enrollment for a year. He left after few months. They did not return remaining fees of school enrollment but returned the deposit. Then he enrolled in a nearby city akash (At kashipur, uttarakhand). We did not know that we should not pay registration fees once again as we had already paid for 1 year at haldwani, so we paid again. Akash did not inform us that we do not need to pay again. Then, my brother again left after 2-3 months because it was far from home and school studies at the same time were not manageable.
Now the akash at kashipur is not returning the deposit. They asked to send a written letter which we sent. They are saying they received the letter 4 days late so they can not give the deposit (5000 inr). I am attaching the receipt of payment.
I am therefore taking the first step and looking forward to getting this issue resolved via consumer complaints.
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Sep 17, 2018
Complaint marked as Resolved 
Aakash Institute customer support has been notified about the posted complaint.
Verified Support
Aug 15, 2018
Aakash Institute Customer Care's response
Hi Mr.Venkat Ramana! Sorry about this. We've escalated this issue on priority to the concerned department. Please allow us sometime to get this checked.
Verified Support
Aug 15, 2018
Aakash Institute Customer Care's response
Please ignore the previous message
Verified Support
Aug 15, 2018
Aakash Institute Customer Care's response
Hit Ms. AishwaryaPandey! We're extremely sorry about the inconvenience caused. We've forwarded your details to the relevant team. Please allow us sometime to update you on this concern.
Aug 15, 2018
Updated by AishwaryaPandey
Thank you . Looking forward.
Sep 24, 2018
Updated by AishwaryaPandey
Hello, I have not received any update since 15 August. 1 month has passed. Please revert quickly.
Sep 24, 2018
Updated by AishwaryaPandey
Complaint marked as resolved with NO COMMUNICATION!!!
Verified Support
Nov 20, 2018
Aakash Institute Customer Care's response
Hi Ms. Aishwarya Pandey! As per the update from the relevant team, we regret to inform you that that you are not eligible for refund and the same has been communicated to you by the branch.
Nov 20, 2018
Updated by AishwaryaPandey
You call this problem resolution?? Where is the transparency? On what grounds is the decision made? Where is the rule which says I am not eligible? Furthermore, the Akash Institute Kashipur took new registration fees from with WITH THE SAME REGISTRATION NUMBER!! They think they are so clever that they can use a recent registration number of Akash Haldwani but still take new registration fees? I am going to the consumer court if this is not resolved fairly, this is not a warning, this is really what will happen no matter what.
Nov 20, 2018
Updated by AishwaryaPandey
You call this problem resolution?? Where is the transparency? On what grounds is the decision made? Where is the rule which says I am not eligible? Furthermore, the Akash Institute Kashipur took new registration fees from me with WITH THE SAME REGISTRATION NUMBER!! They think they are so clever that they can use a recent registration number of Akash Haldwani but instead of transfering the fees also they take the registration fees again ? I am going to the consumer court if this is not resolved fairly, this is not a warning, this is really what will happen no matter what.
 
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    +91 11 3945 4545
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    Aakash Tower, Plot No-4, Sector 11, Dwarka, New Delhi, Delhi, India - 110075
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