Abbott — Request for refund of charges for pacemaker replacement

Address: Pune

I am writing to bring to your attention an issue regarding the pacemaker installed for my father, Hasmukhlal Vrajlal Muchhala, on June 2, 2018. During a recent test, we discovered that the pacemaker has stopped functioning, causing his heart pulse drop to 30.
As the pacemaker is still under warranty, we coordinated with the sales representative through the hospital on 05.09.2024 and the operation was held on 09.09.2024. However, we were charged for the following components:
Document Cost: ₹4, 130 - I paid on 09.09.2024
Replacement Cost: ₹17, 700 - I paid on 09.09.2024
Pacemaker Lead Cost: ₹42, 000 (approximate) - Pending
Despite the pacemaker being under warranty, we have to pay such a big amount under warranty. I kindly request you to look into this matter and assist in refunding the amount paid to the sales representative.
For any further queries/ documents, you may contact me on my personal email or phone number [protected].