Abhibus Services India — Dropped at wrong location at 4am

Booked a bus from abhibus.com and chose the dropping point as isbt Chandigarh. The bus was already shallow and the charging points were not working when they had mentioned on the app that there will be charging points available. Then at 4am in the night, the conductor asked me to get down at Zirakpur highway in the middle of nowhere and this place was 14kilometers away from where I was dropped at. When I asked the conductor why aren’t they dropping me at isbt chandigarh he just said that it will be out of the way for them to drop me at isbt and they were headed for Shimla.I then had to search for an auto at 4am in the middle of nowhere and was feeling totally unsafe. And then they talk about women safety.
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AbhiBus Services India customer support has been notified about the posted complaint.
Apr 14, 2024
Updated by Nnc12
I already got a reply from the vice president of abhibus operations but that is not helpful. The customer service representative was not at all helpful and until I found the email ids of the founders and mailed them they did not even respond appropriately infact they were totally indifferent about it. I want a written apology from the founders. Because they did not even bother to reply on the email. And a compensation amount for this harassment.
 
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