Abhibus Services India — Highly charged for cancellation (Return journey)

I am facing the same issue when I cancelled the back journey. They charged highly. Thanks to your help my previous issue is resolved. Please help me again to resolve this issue.

My ticket costed around Rs. 1499, and I cancelled my ticket one day prior to the journey, I booked ticket as their cancellation policy terms were good. As per their cancellation policy I must receive 95% refund i.e. Rs. 1425. which they also mentioned in the app while booking and also during cancellation. But after cancelling the ticket I got a message saying I will receive only Rs. 642.04. Which is mere 43% . I have been charged 57%. When their cancellation policy which shown in App says otherwise.

Ticket Details
Booking Id: AV[protected]
Service Number: BLR-VSP(999)
Bus Partner: Komitla Translines