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Acer India Complaints & Reviews

www.acer.co.in

1.5

Updated: Jan 21, 2025

Complaints 800

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236

Unresolved

564

So far, so good. Acer India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope Acer India will keep up the work and continue to help more customers with their concerns even better 🤝

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Acer 32 inch tv screen issue

Grievances regarding your product (ACER TV) (50\") - AR50AR2851UDFL

Monitor Issue, Warranty not being claimed, Worst customer care support...

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insisting to pay for nothing \"warranty void sticker\"

TV Screen problem

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Acer India reviews & complaints(800)

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I submitted a request for Order ID - OD[protected] on Flipkart on December 8, 2024. However, a month later, on January 8, 2025, it was rejected. I contacted customer support and they informed me that Acer had rejected the return request. They provided me with Acer's contact information, but it was invalid. The contact then forwarded me another number, which was also invalid. has now been 12 days since then, and the technician from...

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Hi,
My Name is Yash Chandrakar. My case ID is 458912C. I registered my case on 3rd of October.
Today is 4th November and my case hasn't been resolved. It took more than a month and still the issue hasn't been resolved. I asked for a replacement which they have also not provided. I have to call regularly for updates which they didn't provide intially.
This support is extremely disgusting. It doesn't...

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I refer to a few Acer Laptop models like
Acer One 14 Z2-493
Acer Aspire 3 A324-51
Acer One 14 Z8-415
These models are available for sell on Acer India online shop.
However searching for these models on support pages for Windows 11 drivers yields no results as if these models do not exists at all.

This is disappointing. Acer sells these models but does not make Windows 11 drivers available...

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I purchased washing machine from Flipkart and after the installation the washing machine worked fine but after 4th day o[censored]se its making huge noise in spin function and no one responded correctly instead they are begging for to give 5star rating for the product.

I need new one to replace the old.

Below are the purchase details
Order placed on Sep 27, 2023
Order ID OD[protected]...

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We bought an ACER 43 inch UD PRO TV on 19th Nov 2023 and worked till 26th Dec 2023. A technician visited and identified as board fault. Logged a complaint for warranty replacement request(No: TAM[protected]. There were multiple follow ups on emaail which is of no use. The customer representative who picked up the call is only keen on consoling and to cut the call. Fake promises are made saying that a service engineer will call you shortly....

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Address: Aforeserve.com.ltd,35, cittaranjan avenue,ist floor, room 13,kolkata-700012

I have booked complaint in acer india on 30/12/2023 for "no display" complain in my new laptop A715-76G (purchased on 07/10/23) and has been given case ID 5466921i.But next day the case status showing "migrated" in acer site. I sent an email to acer customer care as none is attending my laptop and as a result a new caseID M5466921C was given. On 04/01/2024 acer engineer came and checked my laptop and declared the motherboard problem. Since...

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Address: "Embassy Heights", 6th Floor, No.13, Magrath Road Bangalore Bangalore District Karnataka India 560025

I have bought acer laptop in June 2022, and within one year i had display issue, next motherboard issue within sort time. Then i have fought with company many times and i replaced with the new laptop in Feb 2023.
Now the new laptop also within one year display issue is started, I have contacted the team to solve then i have discussed with them, then they suggested me to buy an Extended warranty have bought my warranty extension also....

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I brought it when it newly launched (6 months ago) i realised now that they been selling faulty product to work like 5-6 months to end their warrenty duration and not sell a reliable product,
Mine had issues with mother board which i had issued a Warrenty claim process which is already past it's promised repair time and they replied with not having spare part of it in their warehouse i complained multiple times still the same...

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Respected Sir/ Madem,

We have purchased a laptop (Acer 15 Aspire5 12Gi5) on[protected]. After careful consideration we bough it considering its warranty and configurations.

In the span of 6 months usage, the device encountering heating issue, auto shut down and system crashes. It is highly disappointing with its performance for the simple software uses like Python and Teams.

We have raised multiple...

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Address: Embassy Heights, 6th Floor, No. 13, Magrath Road, (Next to Hosmat Hospital), Bengaluru, Karnataka 560025

Hi,
Am so frustrated with your company products. This is not happening for the first time.
I bought it in June 2022, then I fought with your company and was replaced on 12 Jan 2023

Still not one year completed again and I am facing too many issues. This is not fair enough. With a brand new laptop, I can't use your laptop even for one year.

I need a proper solution and refund my back....

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I purchased acer I series google tv on 15th july from Amazon after using it for two months tv screen started blinking and automatically turned off. It happened for few days later I contacted acer support team after checking the technician said the motherboard would be replaced and it would take 10 days for this process however they took almost a month when they replaced the part my google tv turned to Android tv with less RAM and storage....

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I want to sugest everybody that kindly dont purchase acer tv becouse its customer support system is very poor .Once you fecing problum no budy help you. They just sell you and forget.Even you cant find any help for instalation too....

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I have ordered an acer extensa laptop ( Order id: OD[protected] in flipkart and it was delivered on 11th october 2023.The prodct was defective, completely dead. So i asked for replacement but in flipkart website there were only return and refund option showing, so as per the instruction from flipkart team i ordered another product of same price and same seller. Technician visit has completed 2 times and i have submitted the DOA letter/number...

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I have ordered an acer extensa laptop ( Order id: OD[protected] in flipkart and it was delivered on 11th october 2023.The prodct was defective, completely dead. So i asked for replacement but in flipkart website there were only return and refund option showing, so as per the instruction from flipkart team i ordered another product of same price and same seller. Technician visit has completed 2 times and i have submitted the DOA letter/number...

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Address: Lumding PIN code 782447

SR NO. ASS[protected] Installation person demanded 1500/ for wall mounting 50 inch tv instead of 499/-. and did not install tv . And company messaged me that your SR has been resolved. Very bad installation service indeed. Pl. resolve immediately....

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Since 23rd September the TV is not working no response from customer team. Customer team always forwarding the matter to 7 days
RMN [protected]...

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Address: Goa

Case ID: GOA[protected]
I have still not reviewed TV replacement even after 2 months of registering the complaint.. As per Customer care the replacement has been approved long back but no update on delivery. I request you help to escalate the issue to senior management and get me TV replacement . am without TV for last 2 months. There is no cooperation from customer service

Goa...

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Address: bengalore

My name is manoj reddy, i was purchase acer nitro5 gaming laptop, still six months onwards my laptop in service center only after completed the service they are given me to the laptop with in a week I'm raising a seme issue again and again I'm facing the same issue know also 5 days before they did the 7th service again I'm facing the same issue polease help me in to this...

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Dear sir /Madam,
I brought a Acer Nitro 5 laptop on Jan 19th 2023 and it comes with a faulty motherboard since day 1 as it have a overheating issue despite being a low CPU is like two or three percent but temperature rose 100 degree Celsius which is maximum threshold for this laptop so I registered a complaint against the issue next day the engineer came and change the thermal paste and laptop started working fine as the temperature...

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Dear sir /Madam,
I brought a Acer Nitro 5 laptop on Jan 19th 2023 and it comes with a faulty motherboard since day 1 as it have a overheating issue despite being a low CPU is like two or three percent but temperature rose 100 degree Celsius which is maximum threshold for this laptop so I registered a complaint against the issue next day the engineer came and change the thermal paste and laptop started working fine as the temperature...

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