[Resolved]  Indigo Airlines — refund amount

Dear Authority,

I was not permitted to board the indigo flight patna to mumbai on 28.01.2013 with following details:
ezeego1 reference number : EZR[protected]/A

Indigo Confirmation number : FS2JLH

that i have booked. Reason they told me that i had reached late at boarding pass counter. Flight timing was 2.30 PM and i had reached around time of restriction of 45 min before it. They also told me that now no seat is available in flight. It means they sold my seat to some body else. How did they allow passenger of current reservation even after their restriction time of 45 min before departure of flight. It is common practice of same flight that i have seen earlier due to which i was not much worried while coming to airport patna although stuck up in traffic, otherwise i would have done something to reach anyhow before 45 min. i had seen passenger boarding even just before start of the same flight earlier. I have been customer of your same flight.

I request to authority of pls ensure 100% policy adherence not only on paper but practically also because in my case your practice (that i had seen to boarding passenger even before little time of start of the flight earlier) made impression that in urgency/problem you will consider to board the flight. Due to this i missed important business process assignment which is setback for me and 2 working days.

I talked 2 customer care agent of indiego on mobile. one is telling booking amount will be refunded. Other is telling it will not be refunded only around Rs. 200-400 will be refunded.

I would like to name one senior staff of indiego Mr. Shashi sir (Jr. staff like airhostess Ms. shreya and others calls him) who was not only uncooperative but also very unprofessional/rude in his behaviour while communicating to me. This is for taking suitable action against such staff.

This was a really terrible and horrifying experience for me and I caused a lot of stress and mental pressure on me.

I hope amount of my booking will be refunded in view of above losses in order to restrain me from taking a legal stand against your airline/share same experience on social networking sites.
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Thanks & Regards,
Ajit Kumar Gautam
Human Resources