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IndiGo Complaints & Reviews

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Updated: Apr 3, 2025

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IndiGo reviews & complaints(5645)

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Indigo has denied refund of the cancelation charges after providing the death certificate of the family member due to which the travel was canceled. On the initial call before the cancellation, they promised a refund but later denied.

IndiGo customer support has been notified about the posted complaint.

Apr 03, 2025

Updated by Poonam khowala Date: 02/04/2025
Customer: Poonam Khowala and Aarvvi Khowala
PNR: N4399G and M2BVXP
Refund amount: 20, 243

Flight canceled due to the death of mother in law, death certificate shared yet they are denying refund.

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Address: A/204 Ganga Niwas TULINJ ROAD near SARASWATI SCHOOL

I have booked indigo airlines 14/12/2024 Mumbai to washington DC but ticket booked Bombay to Delhi, Delhi to isbul, isbul to kabul, kabul to washington DC that way I have cancelled ticket amount. But not received ticket amount refund till date. Customer care number call they only tax amount refund why I have cancelled ticket why keep hold amount in your pocket this way earning money. Telephone number - [protected], PNR number PSUKJA, NAME...

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Address: vijayawada

I have received a call from indigo airlines and u r selected as a ground staff and they are asking for the money and i have a amount of 3000 for medical issue and know they are askng for uniform and kit...

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Address: 5 M.I.G. Trilok Nagar, near water tank, at Juhi beauty parlour, itawa, ujjain road, dewas

I booked round trip flight from Indore to Chennai on 23/10/2024 (PNR: JQFTQB AND N169NM). GST number was provided while booking these tickets and I was expecting GST invoice over mail in 30days of ticket booking. I tried getting it generated from your website but no luck after multiple attempt. Inspite of providing all details, it showed some information is incorrect. Support of indigo was also not helpful for me....

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Dear Sir/Madam

my payment was deducted but i haven't received any gmail of details like pnr etc..

My transaction id :T2412211001323489803670

IndiGo customer support has been notified about the posted complaint.

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Hello,

This is Apoorva. I booked a flight from Indigo on 8th Jan 2025 trutsting Indigo and I am so frustrated by the service and the customer care efforts that I feel cheated and helpless.

My PNR is YYC49R. I have been requesting a flight change due to a family emergency since yesterday and was on call with 2 representatives both confirming that I will get a call back from the medical team and supervisor who...

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My son K Shreyas Kumar was traveling from Hyd to Phuket on 09 Jan 25 (PNR no T4PR9D)
The indigo staff at the Hyd counter didn't issue boarding pass stating that Retun ticket is compulsory for issue of Boarding Pass.
Further they said that he can book return ticket and then boarding pass will be issued, later within 48 hrs he can cancel the return ticket and he will get full refund on cancellation ticket.
Therefore return...

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Address: Hotel Thikana opposite rajputana hotel railway station road

Boarded flight along with my family at 1925hrs at Ahmedabad Airport to Jaipur ..but my luggage has not been boarded to jaipur...I m on travel to Rajasthan and all my belongings r thr in the bank including my clothes ..I have rented a hotel so that I receive my luggage early morning as committed by thr only attendent at Jaipur airport ...flight 6E7131 flight ahmd to jaipur...

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My PNR N1WC8J... Bombay - Bangalore flight on 6th Dec 24. 01.00 AM flight.
my seat no was 20D. The person sitting in 20E was playing a video game without head phones. when i requested him to use head phone as the music from the game was disturbing me, he was rude and started abusing me. When i drew the attention of the crew, they also tried but to no avail. They offered me and alternate seat and resolved the issue.
What is the...

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PAID ALMOST DOUBLE !!!

I planned and booked my domestic flight tickets a month early in order to coordinate my international trip. Now 3 days ahead of my flight I am realizing that I paid almost double the regular price fare by booking early. Even if I cancel (pay Rs 3000) and rebook I can save a few hundred rupees. If I had a choice I would cancel indigo and travel elsewhere.

Why would you charge so much for...

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Hi Team,
I writing you to ask for my refund as I booked a ticket with Flight 6E6915
Flight date on 5th Nov'2024 with PNR P7C53E and Seat 8A.

It was showing Services DFNS anf at check-in they asked me for defence or dependent ID that I didnt have as I said my father is retired from Ministry of Defence but they didn't allow me to get check in as well they asked me take a fresh ticket and they commented...

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Dated 30.11.24, i Aman Gupta along with my wife travelled on flight no 6E 6552 from Lucknow to Chandigarh. Ticket is attached. PNR is Z3G73T. One of my luggage got damaged during handling by the airline. I am very disheartened to see the condition. I am a frequent flyer on your airline and have never experienced such a thing in the past. Photograph of the damaged wheel and luggage tag is attached herewith.

It is requested...

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Address: Third floor, Emaar Capital Tower 2, Mehrauli - Gurgaon Road, Gurugram, Haryana – 122002.

I wish to complain to Indigo and consumer forum with reference to the following: Indigo Singapore officials did not let me board my flight from Singapore to india while I was holding a e visa falsely claiming that Indian Immigration officials have strictly instructed them to not allow anyone with an visa to not board flight all they have a return ticket. The airport officials did not allow me to board flight till the last minute and I was...

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Address: Guruprasad, H.No 295, Ambegal Kavlem Ponda Goa

Denied boarding and charged Rs.2500 extra for another flight which was 3 hours later and also at some other airport....

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Let us start with some background. 1. On 17th July, 2024, I had booked flight tickets from Durgapur to Madurai on 3rd August (PNR Q3S7NA), and Kochi to Calcutta on 10th August (PNR WRVRXL), so as to travel to Kodaikanal and Munnar. 2. On 31st July, 2024, floods and landslides occurred in Kerela. 3. On 1st August, 2024, I received the Red Alert from the Administration of Kerala and the properties of Munnar and Kodai requesting not to travel....

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Date- 01/09/2024
I had cleared all security checkpoints at T2 Delhi airport and was finally boarding the flight when the indigo staff there asked me if I wanted to give my cabin suitcase for cargo hold. I denied and told them that I had important documents in the bag but shortly after that they had already put a luggage tag on my suitcase, and I had to give my bag for cargo hold. This had me anxious and stressful throughout the entire...

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Address: C-504 SWARNIM SKY BH.HATHI MANDIR S.G.HIGHWAY GO

• Booking Reference: FBB7CVXI
• Partner’s Booking Reference: TPJUXM
• Passenger Name: Mr LUV ARVINDBHAI PATEL
• Flight Details:
• 6E 17 (Mumbai to Istanbul) on 10 August 2024
• 6E 4234 (Istanbul to New York) on 10 August 2024
Unfortunately, due to false promises made by your team regarding arranging an alternate flight and the subsequent cancellation, I, along with around 500 other...

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Indigo Airline,

I am file a formal complaint regarding the unauthorized cancellation of my booking, which was completed successfully on 08.08.2024 at 8:38. The booking was canceled without my consent and without any notification being provided to me. This action is a clear violation of my consumer rights under applicable consumer protection laws.

### Details of the Transaction:
Bank Ref. No. :[protected]br...

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PNR A1Y19D.
Due to the late departure from CCU, I missed my connecting flight from Delhi en route to IXC. Now they are refunding me the base fare. I had to book a bus ticket that costed me 1260 rs, eat at roadside dhabas among strange men. I travelled to IXC at night. Roaming the streets for a bus since I had to reach by morning 7:00 am. Last time I checked there was a Nirbhaya case in Delhi. My family, my in-laws and my parents,...

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Dear IndiGo Customer Service,

My name is Zainab, an undergraduate student at IIT Guwahati, and I am in dire need of your assistance. On 21st July, my train (Ranthambore Express 12463) from Kota to Jaipur (PNR [protected]) was delayed by 5 hours without any prior notification, resulting in my missing two crucial flights: Jaipur to Delhi (6E 2176) and Delhi to Guwahati (6E 2289).

I never anticipated that IndiGo,...

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