Claimed

IndiGo Complaints & Reviews

2.7
Updated: Nov 20, 2024
Complaints 5624
Resolved
2887
Unresolved
2737
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT

IndiGo reviews & complaints(5624)

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
A
akjhureley
Nov 20, 2024
Report
Copy

Loot in the name of Dynamic Pricing

PAID ALMOST DOUBLE !!!

I planned and booked my domestic flight tickets a month early in order to coordinate my international trip. Now 3 days ahead of my flight I am realizing that I paid almost double the regular price fare by booking early. Even if I cancel (pay Rs 3000) and rebook I can save a few hundred rupees. If I had a choice I would cancel indigo and travel elsewhere.

Why would you charge so much for...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Aman Gupta123
Oct 30, 2024
Report
Copy

Damaged Luggage - Indigo

Dated 30.11.24, i Aman Gupta along with my wife travelled on flight no 6E 6552 from Lucknow to Chandigarh. Ticket is attached. PNR is Z3G73T. One of my luggage got damaged during handling by the airline. I am very disheartened to see the condition. I am a frequent flyer on your airline and have never experienced such a thing in the past. Photograph of the damaged wheel and luggage tag is attached herewith.

It is requested...
Helpful
Found this helpful?
Write a comment
Report
Copy
A
Atharvjoshi
from Ponda, Goa
Sep 23, 2024
Report
Copy

Denial of Board

Address: Guruprasad, H.No 295, Ambegal Kavlem Ponda Goa

Denied boarding and charged Rs.2500 extra for another flight which was 3 hours later and also at some other airport....
Helpful
Found this helpful?
Write a comment
Report
Copy
Date- 01/09/2024
I had cleared all security checkpoints at T2 Delhi airport and was finally boarding the flight when the indigo staff there asked me if I wanted to give my cabin suitcase for cargo hold. I denied and told them that I had important documents in the bag but shortly after that they had already put a luggage tag on my suitcase, and I had to give my bag for cargo hold. This had me anxious and stressful throughout the entire...
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sayantani_Ghosh
from Kolkata, West Bengal
Jun 26, 2024
Resolved
Report
Copy
Resolved

Unable to generate travel certificate

I booked an air ticket in indigo. However, I have misplaced my boarding pass which I need to submit in the office.
I have been trying to apply for travel certificate from indigo airlines website but every time I am trying to request the travel certificate it is showing the below mentioned error:
please enter correct email address.
I have tried with multiple email ids, but the same error is popping every single time....
Helpful
Found this helpful?
Write a comment
Report
Copy
S
Sunny@#
Jun 19, 2024
Report
Copy

Fraud money taken

Maine indigo airlines me booking karayi jisme mera checkin time 1 hr phle tha 4 baje se hum wahan the jisne mere checkin me late kiya or mera kaafi time waste kara jiski wajah se meri flight miss huiii lucknow se delhi PNR-C173XT ki ir delhi se lucknow jiska PNR hai ET1 VKC lucknow kiii staff ne bohot misguide or misbehave kara jiski wajah se mera 15000 ka loss hua haiii mujhe apne paise refund xhahiye baad me yelog high rates lagakr seat...
Helpful
Found this helpful?
Write a comment
Report
Copy
V
vinod vargese
from Cherthala, Kerala
Jun 16, 2024
Jun 16, 2024
This thread was updated on Jun 16, 2024
Report
Copy

Missing connection flights and financial loss due to the unexpected delay in flights

Address: kunnumpuram cmc11 cherthala

I vinod varghese, the customer who travelled in indigo6E678 from cochin to mumbai for business purpose with my partners.i was booked three seats for travel.as per the information its departed at 5.30pm from cochin and arrived at 7.30pm.as per this i was planned my jorney with connection flight from mumbai to jaipur via UK 518 vistara flight.but the indigo started their journey only after 6.10 and arrived at 8.15pm in mumbai.due to this we...
Helpful
Found this helpful?
Write a comment
Report
Copy
M
Manisha Agrawal1
from NAGPUR, Maharashtra
Jun 7, 2024
Report
Copy

Luggage problem

Address: 205 Tower 6, Lakeview Enclave, Amrawati Road, Oppo

My son boarded flight from Nagpur to Mumbai 6E5002 PNR-JZLERG
His luggage did not reach Mumbai rather it was sent to Guwahati.
He boarded morning flight as he had some urgent appointment over there, which he missed as all the papers were in his Luggage.
further had to urgently buy the clothes from Mumbai.
Kindly let me know how to get refund for the same....
Helpful
Found this helpful?
Write a comment
Report
Copy
G
Golwalkar
from Gurgaon, Haryana
Jun 6, 2024
Jun 6, 2024
This thread was updated on Jun 6, 2024
Report
Copy

Travel

The flight no 6E-925 on 25-May-24 scheduled from Patna to Lucknow got delayed by 02hrs 05 mins. Its actual departure time was at 15:10 hrs but it departed at 17:15 hrs. Thus as per DGCA guidelines Airline should have provided fresh meals/ refreshments for the late departure.

The same has not been followed and Airline failed to provide fresh meals/ refreshments against the delay. Also the Airline is denying the delay that the...
Helpful
Found this helpful?
Write a comment
Report
Copy
1
1461486
from CHENNAI, Tamil Nadu
May 28, 2024
May 28, 2024
This thread was updated on May 28, 2024
Report
Copy

Address: OLD NO.33, NEW NO. 18, 18, Nachiappan st., MAHALINGAPURAM, Chennai, Chennai, Tamilnadu, India - 600034

Sir, today 28th May morning i have booked 2 tickets for self KL SRINIVASAN and HEMA SRINIVASAN, through my account, SBI NET BANKING, for travel on 29th September from Delhi to CHENNAI by flight no. 6E6239 starting at 10.45 am at Delhi. My account was debited for two tickets, Rs.11694 and Rs. 5847 each. The transaction id by SBI [protected]IGARHUQXH2. payee INB GLOBAL AVIATION LIMIT. The ticket and PNR not yet received in my e mail id and mobile furnished at the time of booking.
Please look into the matter and send me the ticket and PNR for travel on 29th September 6E6239
IndiGo customer support has been notified about the posted complaint.
May 28, 2024
Updated by 1461486
Sir, today 28th May morning i have booked 2 tickets for self KL SRINIVASAN and HEMA SRINIVASAN, through my account, SBI NET BANKING, for travel on 29th September from Delhi to CHENNAI by flight no. 6E6239 starting at 10.45 am at Delhi. My account was debited for two tickets, Rs.11694 and Rs. 5847 each. The transaction id by SBI [protected]IGARHUQXH2. payee INB GLOBAL AVIATION LIMIT. The ticket and PNR not yet received in my e mail id and mobile furnished at the time of booking.
Please look into the matter and send me the ticket and PNR for travel on 29th September 6E6239
Was this information helpful?

Update Complaint
Post your update to complaint here.
No file chosenAdd Image
Submit
Complaint comments Add a Comment
Share
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    S
    Shobha and Vasu agarwal
    May 14, 2024
    May 14, 2024
    This thread was updated on May 14, 2024
    Report
    Copy

    Delayed flifgt from Lucknow to Delhi and missed our london Flight on 23d of April24

    Address: Bombay
    Website: Indian consumer Complaints

    Dr s And Dr V agarwal were travelling from Lucknow to Delhi . Due to flight and Luggage delay we missed our Vistara flight We have to purchase new tickets worth of £2700.00 which is extremely high for excuse . Please answer to my email ASAP...
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy
    R
    RV Veeramani
    from Kozhikode, Kerala
    May 13, 2024
    Report
    Copy

    Refund request for failed booking

    Address: 19/1900A, Bhajanakovil Road, Calicut 673002

    On[protected], I tried booking 2 tickets from CCJ to BLR and as directed in the site, payment of Rs.6122 was made as per ref No.[protected], on[protected]. However, due to some technical error, the site went blank and I could not proceed any further. I recd an email at 7:51 pm on[protected] as shown below:

    PNR/Booking Ref.: S57VPX
    Status Date of Booking* Payment Status
    HOLD 12May24 14:21:33 (UTC) Needs paymentbr...
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy
    W
    which
    May 9, 2024
    Resolved
    Report
    Copy
    Resolved

    I booked an air ticket on indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo airlines. I have paid Rs.600 for the certificate on 3.5.24. But the certificate is not received yet.
    I tried to download the certificate in website but it is showing error: please enter correct email address. I tried with several mail ids, but showing the same. I contacted the customer care number of Indigo several times, but has not recieived the certificate yet. Please get my complaint resolved.
    Booking reference: NPRZSY
    Date of booking :- 26.2.2024
    May 20, 2024
    Complaint marked as Resolved 
    I posted the complaint in Air Sewa portal. Within 2 hours the airline company contacted me and made necessary arrangements for the issue of travel certificate. I received the certificate by email the same day. (mailed from customer.experience@goindigo.in) .
    IndiGo customer support has been notified about the posted complaint.
    Helpful
    1 other people found this review helpful
    1 found this helpful
    Write a comment
    Report
    Copy

    Post your Comment

      I want to submit Complaint Positive Review Neutral Comment
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      H
      harischauh
      from Hyderabad, Telangana
      May 6, 2024
      Report
      Copy

      Indigo Airlines Baggage Damage

      I had travelled via Indigo Flight 6E 183, from CHENNAI to PUNE
      (15;40 Hrs time of departure) on the 28th of April 2024. I am very disappointed to see my baggage being handled roughly and has visible oil marks on half of the bag and smelling badly. Then reported to property Irregularity Report (PIR) at Pune on the same day, copy received. on 6th May Indigo executive called and says for 1000 rupees vochur as compensation which I rejected....
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      S
      ShahSS
      from Ahmedabad, Gujarat
      Apr 20, 2024
      Report
      Copy

      Food poisoning due to inflight food

      Dear Officer,

      I was booked on AMD – BLR direct flight 6E823 on 17th April, it got cancelled due to ‘operational reasons’. I had hard time rebooking and interacting with Dottie. Finally through human intervention my rebooking was managed and I was booked in AMD to BOM 6E2046 and BOM to BLR 6E 696 on 17th April.

      I was served a cold vada pau in prebooked meal in AMD to BOM flight. Two numbers of vada pau...
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy
      Y
      yogit@
      Apr 17, 2024
      Apr 18, 2024
      This thread was updated on Apr 18, 2024
      Resolved
      Report
      Copy
      Resolved

      Dear Sir/Madam
      I am very sorry that even after talking twice to your Customer service telephone call.
      I am unable to get a refund approx Rs 46644 from you till this date.
      This is complete stupidity on the part of the Airline by not refunding money and holding the same without any genuine reason.
      Please check and send us a refund for any further delay.
      In case if the Indigo fails to credit the amount, you have to pay Interest on delay payment at commercial rate of interest.
      Apr 17, 2024
      Complaint marked as Resolved 
      Not received the amount
      IndiGo customer support has been notified about the posted complaint.
      Apr 17, 2024
      Updated by yogit@
      not yet received the amount for Rs.4644.00
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

        I want to submit Complaint Positive Review Neutral Comment
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        F
        fatimabi shaikh
        Apr 17, 2024
        May 6, 2024
        This thread was updated on May 6, 2024
        Report
        Copy

        Flight is delayed by airlines and no information is given till now

        Our flight was yersterday Mr.Mateen shaikh and Mrs.fatimabi shaikh 16th april 22.05 dubai to mumbai 6e1456 indigo airlines now its 9.33 we r still on dubai airport no details are given none indigo airlines crew is available and we are told by them flight is not cancelled but its not showing what the hell Please it’s very important for us to fly today as soon as possible we have appointment for passports of my children...
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy
        N
        Natasha1409
        Apr 15, 2024
        May 6, 2024
        This thread was updated on May 6, 2024
        Report
        Copy

        Unprofessional behaviour of airline staff and horrible customer support

        I am writing to request a refund and to express my dissatisfaction regarding the incident involving my sister, who was traveling to LGW with my 73-year-old father, a wheelchair passenger with mobility issues. Initially, I had booked tickets for both of them on April 12, 2024. However, upon receiving the confirmation, the dates were changed to May 12. This led to a situation where I had to return home from Mopa Airport, which is a two-hour...
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy
        S
        Shubham Panzade
        from Khamgaon, Maharashtra
        Apr 13, 2024
        Report
        Copy

        HR Rahul Sharma asked for security amount

        Address: Indigo Airlines Pune International Airport

        Got a sms that your CV is selected for indigo airlines ground staff call hr Rahul Sharma. I called him he told me u have to attend an interview. Later interview HR told me u r selected. They demand some security money then training money then commission then agreement money. Total money is 2199 they need more from me. but I didn't paid more so kindly resolve this issues and pay return whatever I paid.And send me a joining latter by mail....
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy
        C
        Chandramohan Devarajulu
        Apr 10, 2024
        Report
        Copy

        Refund for delayed transit in Mumbai Airport without proper information

        Hello Team,

        Good Evening.

        Date of Incident: 7th April 2024
        Booking Reference from Airfrance: QSYT33
        Desirable Resolution: Refund of amount 600 euros for making customers long waiting time in the transit which was not booked by the customer.

        Based on my flight booking, I got my boarding pass for both the flights[Chennai Madras(MAA) to Mumbai Bomday (BOM), flight KL3689]. The boarding...
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        New Member Registration

        The following information is hidden from other customers and is only visible to representatives of the company you are complaining about. This step is optional and can be skipped below.

        New Member Registration

        Already a Consumer Complaints member? Log in now
        •            
          or

        New Member Registration

        A confirmation email was sent to "".
        To confirm your account, please click the link in the message.

        If you don't see the email in your Inbox, please check your Spam box.

        User Login

        Not a member of Consumer Complaints? Register now.
        •            
          or
        Loading, please wait...


        Your password has been sent to the specified email address. Log in

        User Facebook Login

        GDPR