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Last updated Jul 30, 2022
Complaints 236
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9
Unresolved
227
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.
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Airlink.in reviews & complaints(236)

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M
mahavir perfumers
Jul 30, 2022
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No net since 9 days

Address: MAHAVIR PERFUMERS 9/1407, HAWADIA CHAKLA,, AMBAJI ROAD CHAR RASTA,, AMBAJI ROAD CHAR RASTA,

[protected]...
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B
Bellana
from Adoni, Andhra Pradesh
Jul 14, 2022
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Computer desktop was damaged and keyboard

Computer desktop monitor was damaged and keyboard...
+2 photos
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H
Honey srivastav
Jul 11, 2022
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Ive paid to shift the connection

They don’t work in rain? Like seriously jio workers and you broadband is always here to solve the connection and here airlink says can’t work due to the rain so no executive is there to handle the work. If you can’t manage then why do you charge?
Like solve it and i[censored] can’t get us the refund....
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B
Beingjigar
Jan 28, 2022
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About Connection

One of the worst company in the world i have ever faced in terms of internet connection in Surat..never suggest to anyone to take airlink connection..always give advise to buy donkeys instead of airlink…unbelievable speed, , unimaginable customer service..on the other hand when you go to their office they will be like why did you choose airlink even though you know that our service is poor, , means they know that they provide worst service…disgusting...
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A
ashishkumar maurya
Oct 16, 2021
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Service issue

Complain log on 9th Oct, today is 16th oct and day close .but still issue not solved and no proper answer ....
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V
Visconia Thito
Oct 14, 2021
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Change of name

I couldn't change a passenger's name online, I waited for more than an hour with my baby at the airlink airport sales office while the consultant there was changing the name which needed me to pay R1 150!
And I couldn't get ahold of the airline customer service on the phone.

Everything was inconvenient and costly. I'm not using airlink again or recommending it to anyone....
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V
vandanabpatel
from Suratgarh, Rajasthan
Sep 18, 2021
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Extend days

Address: 7th FL. Flat-C-714 ., Suman Shrestha building ., Nr. Laxmi Narayan society, Nr

Userid - dharmik714

internet was off from last 20 days
please extend those 20 days into my current plan
i have complain so many time and event visit airlink office but no one responded so, please add those days into my current plan...
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D
Dipak Sanghvi
from Surat, Gujarat
Sep 8, 2021
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Misbehaviour with Customer

My Net Connection is not working from last 15 Days i have complain at coustomer care 6 Times and surat off 6 Times personaly visit They are not giving proper Answer I ask for Refund but They don't giv me Refund & Proper Answer my loketion At Gopipura Surat....
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U
uday vaghasiya
Sep 2, 2021
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Net connectivity loss last 15 days no answer provide by employee

Address: mini bazar vijay stationary

Net connectivity loss last 15 days no answer provide by employee

Dear narendra12 we Have Received Your Complaint with complaint id [protected], Resolution Process has been started. Thanks Airlink.no connectivity in loss...as per TL say 15 days

Dear narendra12 we Have Received Your Complaint with complaint id [protected], Resolution Process has been started. Thanks Airlink.no connectivity in loss...as per TL say...
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Ambarish Vaghela
Aug 31, 2021
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Wifi fault

Ek number ki chutya service hai
Bhul se bhi mat kharid na in logo ka wifi
Chutya ban na ho to hi inka wifi kharidna...
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R
Rishi Mayurbhai Shah
Aug 25, 2021
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Not Working

Address: Mayur K. Shah, C/1Dharampalace, Sneh Sankul wadi , Anand Mahal Road, Adajan , Surat. M.No. :- 9825436272

नमस्ते,
मेरा नेट पिछले कही दिनो से बांध है और में जभी कंप्लेन के लिए कॉल करता हु तो आप हर बार बोलते हो की working3दिन में आदमी आएगा और जभी 3दिन बाद कॉल करता हु तो बोलता है की Working...
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K
kalyan2000
Aug 17, 2021
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Wifi not working

Address: 1-2. 1st Floor, Annapurna Shopping Center, Opp. Dhanmora Complex, Adajan Patia, Surat – 395 009
Website: www.airlinkcpl.net

Wifi stop working every 2 seconds and high latency i call them they didnt solve my issue

user id : GAME ZONE...
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J
Jenil01
Aug 14, 2021
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Wifi Not work

Address: Sunita apt anibesnt hall surat

Wifi not work...kitni baar call kiya phir koi response nahi aaya ...call krke complaint kiya phir bhi no response......
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H
Husain440
Jul 28, 2021
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No service available

Address: Station road surat. Kabir restaurant

Me Kabir restaurat se nasir ali hu. Mere pass airlink wifi he aur uska network nahi aa raha he. Last 3 month se complain kar raha hu but koi solve nahi ho raha he. Customer se kuchh answer nahi mil raha h....
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T
Tanuj Sarva
Jul 26, 2021
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### service

Kya third class service hai tumhari bech na hoto bhaagh te hue aate ho jab service ki baat aati hai to goodbye!

eese to acha hai kya band kardo tumhare operations. Aur phele jaake management ki classes lo.

You guys treat CUSTOMERs like ###!! who even gave you licence to conduct all such kind of nusience...
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D
ddrana
Jul 26, 2021
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Complain not attended even after one month

Our complain date is 25.06.2021 but till date complain not attended.
It is very bad experience. One month already lapsed. Who is responsible for this. You are requested to kindly look into the matter and do the needful at the earliest please.

Account No. H17743...
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D
ddrana
Jul 26, 2021
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No connectivity wef 25.06.2021

Address: 204 GAIL TOWER, ANAND MAHAL ROAD, ADAJAN SURAT GUJARAT

Our complain date is 25.06.2021 but till date complain not attended.
It is very bad experience. One month already lapsed. Who is responsible for this. You are requested to kindly look into the matter and do the needful at the earliest please.
Account No. H17743...
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V
vivek.asthana1492
Jul 22, 2021
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Internet problem - worst support from support team

Address: Navsari

We are facing internet problems, the issue always being the same that is either major fiber cut or major power cut whenever there is no power cut in the area.

even the customer support never replied satisfying answer and they cut the call from their end after saying some rote words i.e. major power cut or major fiber cut and will be resolve by the evening.

if the team knows about the issue then why not the team...
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K
Khyatipjoshi
Jul 15, 2021
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Internet is not working since 12th july 2021

Address: D 901 Ankur Heights, behind subhash garden, jahangirpura, Surat.
Website: Airlink

I am khyati joshi here from surat gujarat. I am very disappointed with Airlink services. They is very poor and bad services. I am frequently tried to communicate with Airlink staff to resolve my complaint. But they are not responding. Still they are behaving like unprofessional company. Requesting to you slove the matter. I am not suggesting to anyone to buy Airlink broadband plans....
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Aakriti Shah
Jul 14, 2021
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Complaint

Worst Services. Complaint filed from 5 July 2021 still nobody cares to solve.. Daily call them and hear their same non sense that it will get resolved in 2-3 days. They are group of cheap people don't care about customer and sitting and just wasting everybody's time. They should just sell their company and go away. They don't even care for a single complaint or any customer....
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