[Resolved]  Airtel — 2 different tariffs showing in my dth connection

Address: 600097

I have selected my new plan based on the new TRAI guidelines.

However, i see two different amounts when i check under the connection tab: Rs 365.03 and Rs 416.03 (Please refer the attached screenshots).

Please let me know why there are two different amounts showing up, and the DBR seems to be as per 416.03 whereas 365.03 is the correct tariff.

Connection id: [protected]
Phone: [protected]

I have tried multiple times to reach the customer care, but it is not getting connected since all the executive are always busy. Even tried emailing TN nodal office (dthnodal.[protected]@airtel.com) but no response, not even an acknowledgement.