Airtel — About thanks app

I added money into airtel thanks app for mobile recharge on 29/10/2020 by amazon upi but money did not load in thanks app and money transferred into this upi [protected]@icici and my recharge did not done and refund of my money is getting very far
And ICICIB has informed me that my transactions is failed but they did not refund my money so kindly help me...
I was doing recharge of 199

Dear Customer, your UPI transaction of Rs. 199.00 on 29-Sep-20 has been declined as remitter's vpa [protected]@icici has not responded. UPI Ref no[protected].