Airtel — Account Cancellation

Hariharan Ramaswamy

from Bengaluru, Karnataka

Apr 22, 2015

Address: Bangalore, Karnataka

I had cancelled my account via calling the customer support on Dec 24th, 2014. I also got a confirmation reference number. I paid the Dec 2014-Jan 2015 bill too. However, my account (as per Airtel customer service) is still active and not yet cancelled. I keep getting plenty of calls from Airtel to pay my dues. I have explained clearly that I have cancelled the account, but airtel customer support persons deny the cancellation and say the service is still active. I do not understand. Why should I pay the dues for Feb, March, April of 2015 when I had already cancelled the account in Dec 2015!

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Airtel Customer Care

from Mumbai, Maharashtra

Apr 23, 2015

Verified Support

Dear Mr. Ramaswamy,

This is with reference to your post dated 22 April 2015. We are keen to resolve your concern; however, we will require your airtel account number along with an alternate contact number to resolve it effectively.

Look forward to receiving the required details at airtel.[protected]@airtel.com

Regards,

Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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