[Resolved] Airtel — Account name wrongly mentioned for my number

Srikanth5233

from Chittur, Kerala

Mar 5, 2017

Address: Chennai, Tamil Nadu, 600097

Hi, i have opted for MNP and it has been observed that name has been mentioned wrongly for my account. I have contacted airtel and raised a complaint. Airtel has replied me that I need to send documents for name correction. Initially I didn't accept for sending proof as mistake has happened from airtel' s end.
I have received a call from airtel appellate team and a person who calls me has promised to arrange a duplicate Bill with correct name but inorder to do so he requested me to send proof. Finally I got convinced and forwarded my proof. Later I have received a mail from the Same team stating that from the next Bill they will mention my name correctly and as per their company norms they will not provide me a Bill copy for current month with correct name.
They have cheated me by giving false commitments. I need justification and a Bill copy for FEB as I need to submit the Same to my employer.

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Apr 19, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 06, 2017

Airtel Customer Care's response Dear Srikanth,

This is with reference to your post, dated 5 March 2017.

We are keen to resolve your concern; however, we will require your alternate contact number and convenient time to call for resolving your concern effectively.

We look forward to receive the required details.

Regards,

Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Mar 18, 2017

Airtel Customer Care's response Dear Srikanth,

This is with reference to your post dated 5 March 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards,

Karishma Chauhan
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd