Airtel — activated ecs without informing & charging huge amount

Ashwinkumar Boosani

from Hyderabad, Telangana

Dec 29, 2017

Address: 500039

I have an airtel postpaid connection since 8 yrs. For 4 yrs i was using ecs service and asked them to stop ecs 6 months back. They took 3 months to stop my ecs. Finally after 3 months they stopped the ecs. 3 more months down the line, ecs has hit my bank account again without me being informed!. I do not have sufficient funds in my bank account. The ecs is bounced and i had to pay penalty for ecs bouncing.
For their mistake of activating ecs again without informing i had to get a remark on my credit score. It is so bad and i am very upset. I actually had signal problems in my area, i have called them multiple times, they have come to my place and checked. Later for few days, the signal was good. After that again signal got worse.. Even now the call gets cut suddenly. I have changed mobiles thinking it could be mobile problem.
With these multiple issues i am going to change the network.

Thanks & regards,
Sangu srujana.

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Airtel customer support has been notified about the posted complaint.

Dec 29, 2017

Updated by Ashwinkumar Boosani Hi,
After visiting airtel branch at Uppal, we came to know that by default ECS is activated. Because of which i had to face 2 problems.
1) Pay penalty of rs. 413/- for ECS bouncing
2) Remark on credit score for ECS bouncing.
I know you cannot help on #2 now. Atleast work on #1 and refund the penalty i have paid to bank because you had activated ECS by default without informing me! Else I may have to go to consumer court.

In the below email, you mentioned 'Rs. 235.85/- has been reversed back on[protected]'. Why are you reversing this amount? Please try to understand the problem first.
Bill amount Rs. 235.85/- was paid by me manually through online on 18th this month. After that you activated ECS by default and ECS has hit by bank account on 26th Dec where i have insufficient balance in my bank account. That is the reason ECS is bounced. On 27th when I deposited some amount in my bank account, penalty of rs. 413/- was levied by bank automatically for bouncing ECS.

You are trying to take the bill amount via ECS for the same month for which I paid manually through online, which is wrong. Please STOP ECS. Please refund the penalty of rs. 413/- i paid to bank because you activated ECS without my request. If you have any other queries, call me.