[Resolved]  Airtel — activation in 4g sim upgrade and postpaid to prepaid connection

Jul 18, 2017

Updated by vipuls4 Service ticket Number as Follows:

77394439
77399556
77507675

Jul 19, 2017

Updated by vipuls4 Thank for your response.

Today again I called customer care to ask status of my SIM activation, they said we will not raise a complaint from here you need to drop a mail regarding your issue to nodalofficer.[protected]@in.airtel.com they will look into this issue.

I got shock by listening this resolution and answer from them.
If we not complain or tell the issue to customer care to resolve it then to whom should we approach? consumer court? ( Call reference ID: cdmnp[protected]).

Junior executive Said: Your document not uploaded in system. We can't raise a complaint from our end. because we not see you number details in system.

Senior Said : Your documents are uploaded in system and it shows active also. But we cant raise a ticket for this issue.

I need a resolution as early as possible. I got irritate by keep calling customer care. No one is giving proper info and now I loose the hope from customer care also after hearing this kind of response. Only consumer court left to help me out.

Please provide me the Estimated time to resolve this issue.

Jul 20, 2017

Updated by vipuls4 When I supposed to get it resolved. Please provide the updates with Activation of my SIM card.

Jul 21, 2017

Updated by vipuls4 Any updates on it.. still not having network on SIM

Jul 24, 2017

Updated by vipuls4 it not resolved yet. I received a call from Airtel person on last 21/07/2017 and he assure that SIM will get activate in next 24 hours. Don't know what airtel guys are doing. Seriously its not accepting. Even i checked with Airtel executive person who sits in my office premises, he said my airtel number is not reflecting in AIRTEL prepaid system.

Its really ridiculous. And this what you called a APANA NETWORK you are really fool your customer and people with your advertisement.

Jul 24, 2017

Updated by vipuls4 Airtel executive who sits in my office premises, he is also not looking into my issues on high priority. he knew that I am suffering from this network issue since last month.

Still he not taking action and steps to get it resolved by escalating the issue from his end. I took a PREPAID SIM from him only. I need an answer from you that why you keep a executive in office premises to help your customer to resolve their queries or just to do marketing of your PLANS. First try to provide a proper service. I have last option to file a proper complaint against AIRTEL. Like they force me to convert from POSTPAID to PREPAID. I loose my benifits in it. And still they are not activating my SIM CARD.

Jul 25, 2017

Updated by vipuls4 NO updates from Airtel. Good Going Airtel.

Jul 26, 2017

Updated by vipuls4 @KarishmaChauhan : When this issue is going to resolve. Any Idea.

Aug 01, 2017

Updated by vipuls4 What resolution you have shared with me?