[Resolved] Airtel — Activation of my suspended number

Fathima Benazir

from Mysore, Karnataka

Jun 1, 2017

Address: Bangalore, Karnataka, 560055

Website: Airtel

My number [protected] was suspended one month ago for the reason additional documents to be submitted. It was a corporate account, while the other number ending 562 was working my number alone was suspended. I and my colleague has visited the Airtel office at Koramangala several times and submitted documents thrice or more and have made several calls. My number is not activated yet. I am the CEO of a company and this has affected my business badly.

There is no prober response from the customer care executives.

I would like to understand if Airtel takes more than a month to activate a number?

What is the time frame that can be expected.
While jio activates a sim immediately with only Aadhar card as reference, why has it taken Airtel more than a month?

I would like to know the answers and the status.

Was this information helpful?

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Yes (7)

Jul 12, 2017

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Jun 01, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 1 June 2017 .

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
KarishmaChauhan
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

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Verified Support

Jun 09, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 01 June 2017.

We tried calling you multiple times to get additional details to enable us to address your
concern.

However, there was no response;we will appreciate if you could share your alternate contact details and convenient time to call for resolving your concern effectively.

Regards,
Rakesh Kumar
airtel presence (airtel Customer service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Jun 11, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 01 June 2017.

We were waiting to receive your contact details to enable us to address your concern.

Since we have not heard back from you, we trust your issue has been resolved.

If you require further information / assistance, please write to us at [protected]@in.airtel.com

Regards,

Rakesh Kumar
airtel presence (airtel Customer, service team)
bhartiairtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

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Comments

chandan_88

from Gurgaon, Haryana

Sep 12, 2018

Dear Mr.Airtel,

As I have paid my Due amount of rs 1266 through my kotak mobile banking App -Txn ID-M[protected] But still my mobile is not working..All services of Number, [protected], have been suspended by you .

Please let know how can I proceed further and start my sim .

Raj997333

Oct 18, 2020

Dear airtel
Name-Raj Kumar Yadav
My number [[protected]] was suspended one month ago for the reason stop eSIM request. It was a very important number, and I am visit 4 time airtel store, and many time call 121 not help me
I submitted all documents via email.
There is no prober response from the customer care executives.

I would like to understand if Airtel takes more than a month to activate a number?

What is the time frame that can be expected.
While jio activates a sim immediately with only Aadhar card as reference, why has it taken Airtel more than a month?

Joshi Paresh

Jul 28, 2021

Dear Mr.Airtel,

As I have paid my Due amount of rs 30 through Airtel poBut still my Dear Mr.Airtel,

As I have paid my Due amount of rs 30 through Airtel portal -Txn ID- given in image But still my mobile is not working..All services of Number, [protected], have been suspended by you .

Please let know how can I proceed further.