Airtel — Airtel 4 G SIM Still not activated. Been 4 Days

Address: Bangalore, Karnataka

Hi Team, I have taken a Airtel 4G Wifi connection on 16th April 2015. The Technician Mr. Muthu Raj came and gave a demo. I was happy with the demo and asked to install and he installed the router and modem and told forgot to get the SIM Card. He promised to get the same on the same day as the installation was done before lunch time. This connection I took from Airtel Jaya Nagar 4th Block outlet and Ms Guna Sundari was the one who was reaching out to me. She pormised me to get the SIM activated by next day without fail. They have sent the SIM on Friday Afternoon and mentioned that it would get activated by end of the day. Next day 18th was karnataka Bandh and nothing happened. I reached out to her Manager Sovon ( I guess) and he mentioned as it is Bandh hence it will get activated on Monday morning. I am still waiting for the SIM to get Activated. I have been transfered back to Bangalore and previously I was having BSNL which I surrendered hence had to get this as Team promised faster connection. I did venture into Airtel Wired as used it in the past for around 4 years in bangalore. But as Wired would take time hence opted for this. Really pathetic service. The eagerness to get the antena and router and to take 2500 is not there in enabling the SIM card. My 4G number is [protected].
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Airtel customer support has been notified about the posted complaint.
Apr 22, 2015
Updated by tatitraju
I have messaged the Store manager Sovon and was following up and was behind him to get the same activated. It got activated. This should have been on day 2 and I would not have been chasing for getting this done. In fact I did mention to him that I have raised a complaint on this site as well.
 
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Dear Tatitraju,

This is with reference to your post dated 20 April 2015. We would like to acknowledge that we are working to address your concern as soon as possible. We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards

Umesh Arora
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

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