[Resolved] Airtel — Airtel Broadband Advance rental paid for 3 months not reflected and internet disconnected for 10 days

Neha Hemane

from Nashik, Maharashtra

Mar 3, 2017

Address: Pune, Maharashtra, 411027

I have activated my new broad band connection on 31 Dec 2016.
Airtel telephone No: [protected]
Registered on: [removed]
Relationship no: [protected]
Contact no: [removed]

Regarding this connection I have already paid for 3 months bill in advance.
Still I am getting bill from last 2 months.

I have paid first 3 month bill via Check of amount 2756/-. After so many complaints to [protected]@airtel.com finally they agree that payment they received.
Still they are not reflecting this payment to my account.
They disconnected my internet service from last days.
[protected]@airtel.com and customer also not responding to about this issue.

Please look into this matter as soon as possible.

Regards,
[removed]

Was this information helpful?

No (1)

Yes (1)

Mar 3, 2017

Complaint marked as Resolved

no steps taken

Airtel customer support has been notified about the posted complaint.

Verified Support

Mar 05, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 3 March 2017.

We are working on your concern and would require some more time to resolve it. We shall keep you updated of the progress.

You can also get in touch with us at [protected]@in.airtel.com

Regards,
Rakesh Kumar
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd

Verified Support

Mar 12, 2017

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 3 March 2017.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at [protected]@in.airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd