[Resolved]  Airtel — Airtel broadband internet connection

Address: Mumbai City, Maharashtra, 400064

Website: www.airtel.com

This is in reference to our complaint regarding non functioning of internet services for our airtel account number [protected] and airtel fixedline/broadband no.[protected]. Initially the net was on and off i. E. It used to get disconnected frequently every 10mins. But on 12/09/0016 i regret to say the said line was disconnected or the line was dead.

We have even lodged the complaint to airtel office, mumbai about the internet connection and we received the reference no as 72635416 and on 20/09/2016 reference no was given as 73152832.

Following are the dates we have lodged the complaint:
1. 07/09/2016
2. 08/09/2016
3. 09/09/2016
4. 12/09/2016
On 13/09/2016, the issue was resolved on temporary basis up till one week i. E. 20/09/2016.
The executives convinces us that they are going to send some good technician but in vain. The technician came on 08/09/2016 at around 5.00 pm and left by 5.30 pm saying that he is going to the site to check the connection and will come back to resolve the issue. But then the person dint turned up and did not even bothered to inform us.
We have even informed your customer care executive about our office timings are 10.00 am to 6.30 pm. But then they sent the person on 09/09/2016 after 6.30 pm. We have given our registered and alternate mobile numbers for contacting us they are least bothered to call us before coming to our office. We always make a complaint in the morning and the executive informs us that the technician can visit only after 5.00 pm.
We are not getting any proper service from airtel regarding the same and we are suffering as we are not able to receive or send mails to any of our customers.
This is really disappointing that the employee of such esteemed company is not responding and not resolving the issue as desired.
I request you to kindly send your technical person to solve the issue at the earliest.
Tired, exhausted and frustrated by complaining about frequent internet disconnection twice or thrice a day i. E. Internet is on an off for about 10 – 15 mins. Sometimes its for 1 - 2 hours continuously. We pay our airtel internet bills on timely basis. Still we are suffering because of your bad services.
Please look into this matter and resolve the issue as early as possible.