[Resolved] Airtel — Airtel Cheating Customer

krishnamurthykp1

from Delhi, Delhi

Sep 13, 2016

Address: Mysore, Karnataka, 570017

Website: www.airtel.in

I got switched from other service provider to Airtel broadband + fixed landline connection on 25th August 2016 with plan 499 Rs + 49Rs pack activated for unlimited local calls, since I was switching from other network they promised that the activation of Rs. 1000 they took from me will be like a deposit amount and the same amount will be adjusted in further bills, But from Aug 25th to 10th September (15 days), the bill got generated is 1530 Rs. And for enquiry of this, I called customer care number 198, after making me wait for 16 minutes, they disconnected the call without answering any of my queries. And then after I wrote a mail to appellate.[protected]@in.airtel.com, A person by name Sachithanandhan, replied my mail saying that the bill they have generate is valid, and will take cancellation request if I’m not ok with that, I’m asking for the justification of 1530 Rs for 15Days, he is not able to answer the queries.

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Oct 18, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post, dated 13 September 2016.

We would like to confirm that we have shared the resolution details with you.

Should you require further information, please feel free to write to us at airtel.[protected]@airtel.com

Regards,
Anil S.
airtel presence (airtel Customer, service team)
bharti airtel ltd
airtel.[protected]@airtel.com
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