Airtel — airtel digital tv. pathetic service provider

My name is subhash ghosh and i have been a regular customer of yours from 7-8 long years. (Customer id - [protected]). Earlier there were some issues, but overall i was satisfied. But now from these past 20 days i am having a worst kind of support and services from your side, that made me think to change to other service provider.

Actually the problem is-

1. I choose my package (La carta) on 30th january, before the announced date. But still after that i have been charged according to the earlier plan, why? (Since it's your fault, then why should i pay for that?)

2. I recharged my account with 180 rs on 2nd february, and on 13th february i found my balance -50 rs, (In just 12 days, how?) and under which rule had you charged me and suspend my account?

3. I called several times to the customer care, but it seems that you don't even value for others time.

4. I booked a complaint 85853144 on 11th february, and when i called on 18th february, miss shweta (Telecaller) told me that she has processed my total refund and i will get the sms regarding the same. But i got nothing. Why had she provided me wrong and misguiding information?

5. When i called today on 19th february, i had a word with sunita. She told me that your complaint has been processed (On 15th) and closed. Why?
And for refund issue, she told me that within 5 minutes the backend will call you back, but i haven't received any such call. Why? Why all of you are trying to make your customers fool?

6. Then i called on 22nd, 23rd, 24th february in a row. Every time i got misled by executives and senior executives (Sima, rahul...). They made commitment, but of no use. Nothing happened till date.

Even i wrote email too, but the whole system is not responding.

It's really pathetic. I don't think airtel now wants to keep their customers. And in this information age, a company cannot do such things. So now i am going to file a complaint in consumer forum. It has torchered a lot. That's it. Now get ready to pay the compensation.

Thanks.