Airtel — airtel dth apathy

Address: Pune, Maharashtra, 411057

I am amit dubey with having airtel dth connection [protected]-001 & 002.

I was having infinity pack with airtel for my both connections as above.

In line with trai guidelines i have created two different packages in 31st jan 19 afternoon around 12 pm with request numbers 245943 for 001 and 239978 for 002.

However to my surprise and shock from 07 feb suddenly and abruptly all my channel got stopped and the new requested packs also did not get active.

Instead some default incorrect pack got activated with monthly rent rs. 3526.48/- which is wired.

After this i have constantly calling customer care and requesting same again and again but my issue is not getting resolved at all, instead my account is running into negative constantly.

I have called up several times and some of the interaction ids are [protected], [protected] and [protected] and complaint number 85914633. There is never any answer from escalation to their nodal number and after long long hold recorded voice tells you to call back at any time of the day.
Gopal suryawanshi[protected] dthnodal. [protected]@airtel.com c/o m/s. Globe enterprises (Service franchisee), manjunath
Apartments, shop no.6, muridha road, madgaon, goa, 403602

Every-time i call i am assured a call back but no one had called me till date and my negative balance is growing.

I am actually tired and convince of the fact that airtel is not bothered about customers and there is no customer care existing.
Kindly ensure my both accounts are operational and working which are in suspended condition. My both packages must be applicable from 01 feb which i have finalised on 31st jan 2019. All my excessive amount deducted must be credited back to my account with immediate effect. My account must have surplus balance rather than negative.

If this is done by eod today, fine, else kindly disconnect my account and just refund my all due and balance as on 01 feb 19.

In any of your decision i would appreciate an acknowledgement of this mail and thereafter proper reply within 24 hours.