Airtel — Airtel Has the Worst PRI record Ever

Address: Gurgaon, Haryana

Worst Customer Experience !! Being a Corporate client we thought Airtel India would provide us better service. But they proved us wrong. PRI Line is not working since 11am in the morning. Have already registered a complaint but no response yet. This is the 7th time it's happening in the last month. The Relationship Manager which was assigned to us, never picks up the phone. I asked him for the Escalation Matrix and what he provided me was with Random Numbers of Random people in an excel sheet out of which some are not even working !!! I guess the only option which they've left us with is losing us as their client. Won't recommend Airtel to anyone ! They had their people call at 7 in evening when the business day was over.