Airtel — airtel malpractice in bill payment

Dec 30, 2017

Updated by vanm11 I have receivedmail intimation from the airtel appellate team stating that only any amount over and above the completed dues of a customer for Rs25/- will be paid back if they close the account.

Quote
"Further, if you have requested for cancellation of the number, pro-rated rental and usage charges till the date of cancellation will be payable once your final bill is generated. Post that, any excess amount (> Rs. 25) available in your number, the same will be refunded through cheque within 30 working days from the date of cancellation."
Unquote

This is highly fraudulent and not acceptable legally, On what basis can even one paise if due to a customer be pocketed by any business establishment ????? Will they close the account in similar fashion if there is anything due from customer end ?????

Legally all financial transactions have to be fulfilled in a clear rounded manner unless if accepted mutually for anything otherwise between two parties.
On what basis can airtel take a call and inform customers saying that only anything beyond 25 rupees shall be paid back if excess.

This is a clear picture of airtel making money through fraudulent practices and fooling consumers.
I'm highly unsatisfied since they are making money cheating millions of their users by such malpractices.
Legal action will be involved as the whole issue seems totally ambiguous with no clarity.

If airtel can bill customers in pulses and charge them in denominations less than a rupee then they need to facilitate their websites and bill receipt modes technically viable in accepting in denominations less than rupees and in decimals to accommodate bill amounts charged by them in paise.

Totally frustrated by their loose handed response and attempts to pacify customers that technical issues will be rectified someday with no clear cut deadlines just so that they make money cunningly.