[Resolved] Airtel — Airtel message sending failure

RajBhat

from Bengaluru, Karnataka

Sep 20, 2016

Address: 560076

This is regarding mobile number [protected] being used in an iphone 5. I have never been able to send messages from the 1st day I got the sim. The 'My Number' in setting shows UNKNOWN; the *#5005*7672# Call shows 'Setting Interrogation Failed'; I cannot set a new SMS Message Center #. By the way, I can receive messages

I tried putting the SIM in an android to see if I can update the telephone number on the SIM from UNKNOWN - no success.

Called the 121 at least 4 times - they either are clueless ("EXECUTIVES" are a useless bunch) or promise to fix withing 2 days (someone was going to get back to me 15 days back - they never did). All that happens is a charge for the 121 call (I pay for AIrtel's POOR service and their 'executives').

Should be an easy fix for a technical person with knowledge at Airtel.

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Oct 31, 2016

Complaint marked as Resolved

Airtel customer support has been notified about the posted complaint.

Sep 15, 2016

Tridiba's response Last months call details & Bills

Verified Support

Sep 20, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 September 2016.

We would like to acknowledge that we are working to address your concern as soon as possible.

We will connect with you to get additional details, if required, to resolve the concern effectively.

You can also get in touch with us at airtel.[protected]@airtel.com

Regards
Akanksha Singh
airtelpresence (airtel customer service team)
bharti airtel ltd
airtel.[protected]@airtel.com

Connect with us 24X7. We will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
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Sep 29, 2016

Updated by RajBhat It has been 9 days since Airtel posted their form letter response ... absolutely zero followup or resolution of the issue.
Tel Number [protected]
Bhat

Verified Support

Sep 30, 2016

Airtel Customer Care's response Dear Customer,

This is with reference to your post dated 20 September 2016.

We tried calling you multiple times to get additional details to enable us to address your concern. However, there was no response.

We will appreciate if you could share your alternate contact details / convenient time to call. Please write to us at airtel.[protected]@airtel.com

Look forward to hearing from you.

Regards
Akanksha Singh
airtel presence (airtel customer service team)
bharti airtel ltd.
airtel.[protected]@airtel.com

Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services

Twitter - www.twitter.com/airtel_presence
Facebook - www.facebook.com/bhartiairtelltd